Systems and Network Support Officer

Make your mark in this exciting opportunity to work at Australia's leading data centres.

• Grow your career in fibre cabling and network infrastructure maintenance
• Hands-on and ongoing training provided
• Site Based Role | Free on-site Parking

About us:

Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

Joining our Networks Operations team, this role is responsible for the installation and maintenance of network and optical equipment, while managing day-to-day fibre patching to ensure consistent and high-quality service delivery.

You'll support carrier partners in establishing and maintaining their presence within our facilities, contributing to reliable connectivity and strong stakeholder relationships.

Other responsibilities include:

• Maintain and monitor fibre optic and network equipment, responding to alarms and alerts using monitoring tools.
• Provide expert connectivity advice and support to internal and external stakeholders, including fault finding assistance.
• Perform preventative maintenance and act as a Subject Matter Expert across data centre operations.
• Manage and update network topology, asset records, and configuration data for all networking equipment.
• Build and maintain strong relationships with carriers, vendors, and service providers.
• Work independently and collaboratively across regions, occasionally outside normal business hours.
• Represent the company professionally in meetings, committees, and stakeholder engagements.

What's in it for you:

CDC offers excellent employment conditions and benefits such as:

• CDC Academy
  -Make your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
• CDC Day
• An additional day of paid leave dedicated to nurturing your health and wellbeing.
• Parental Leave
• Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
• Volunteer Leave
• Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
• Employment Assistance Program
• Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
• CDC Social Events
• CDC's offers staff and their family's inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.

About you:

This role is the perfect opportunity for someone with foundational experience in IT who desires to stream into telecommunications and networking technologies. You might come from a helpdesk, IT support role, or have a technical services background, or recently completed studies in relevant fields. Most importantly, you're curious, eager to learn and excited about building a career in the data centre and connectivity space with access to experienced senior mentors.

You'll bring:

• A proactive mindset and willingness to work both independently and collaboratively.
• Strong interest in networking technologies and fibre cabling.
• Basic troubleshooting skills across hardware and network infrastructure.
• Good documentation habits and an understanding of compliance frameworks like ITIL.
• Experience in ICT and an active AGSVA clearance is advantageous but not mandatory.

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you're looking to be part of Australia and New Zealand's leading large-scale data centre innovator, submit your resume and cover letter by clicking Apply.

Diversity helps us all achieve more. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success and a culture of trust and care. We actively promote equality and strive to create a welcoming environment for all employees. At CDC we've got your back. We're dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work, giving you the confidence to achieve more.

Closing Date:
Applicants close Sunday 7th September, 11:59pm