Customer Service Representative

Make your mark in this exciting role for a Leading Australian Manufacturer undergoing rapid, significant organisational growth and change.

• Work with a leading Australian Manufacturer
• Full time, permanent opportunity
• Strong development opportunities
• Join a dynamic and growing sales team

Southcott is a major supplier of turnkey hydraulic solutions and is the largest manufacturer of hydraulic couplings and adaptors in Australia. We have built a reputation for deep manufacturing capability and quality in all aspects of our operations to meet the demands of Australian industry. Founded in 1886, we believe our relentless ambition, customer centricity and focus on people have contributed significantly to our success to date.

We are on an exciting transformational journey to drive significant growth, and to support this, we are seeking a professional and people-focused Customer Service Representative to join our Perth team.

Your Role:

Reporting to the Operations Manager, you will have previous experience in a technically orientated customer service role. Ideally you will have a background in the hydraulics industry and/or knowledge of hydraulic components, hoses and fittings and be able to handle technical inquiries and provide quotes.

This role involves handling telephone calls, email and over the counter sales inquiries and converting them to sales. The role involves maintaining relationships with existing customers and developing similar relationships with new customers. Additionally, the successful candidate will be required to produce reports and provide ad hoc administrative support.

We would like to hear from you if you can demonstrate superior customer service and organisation skills, can multitask, set priorities and deliver in a fast-paced environment.

Experience with PRONTO will be highly regarded.

Key Responsibilities:

• Respond to customer inquiries via phone and email.
• Provide accurate quotes and process sales orders.
• Coordinate with purchasing on stock availability.
• Maintain product knowledge and assist with technical queries.
• Support the Territory Sales Managers and internal teams.
• Assist with workshop build sheets and counter sales when required.

Skills and Attributes:

• Proven customer service or internal sales experience
• Strong communication and problem-solving skills
• Attention to detail and accurate data entry
• ERP experience (PRONTO preferred)
• Mechanical or trade background advantageous
• Forklift licence desirable

Our Key Competencies and Values:

• Accountability: Demonstrates responsibility and ownership, creating trust through actions and behaviours.
• Communication: Actively listens, uses appreciative inquiry, adapts communication style to the situation, and demonstrates empathy. Can influence and collaborate with stakeholders at all levels of the organisation.
• Open-mindedness: Embraces diversity and actively explores alternative options and viewpoints.
• Ambition: Bold, driven, and change-agile. Demonstrates resilience, flexibility, and courage.
• Respect: Promotes harmonious and productive relationships through courteous behaviour.

As an equal opportunity employer, we welcome applications from all individuals. If you have a strong work ethic and are interested in this exciting new opportunity, please apply via SEEK so you do not miss out on the chance to work with a dynamic team, for an industry leader.

Please note that we will be interviewing suitable candidates as we receive applications, so please don't delay in applying.

To be eligible to apply for this position, you must have the appropriate working rights for Australia or New Zealand.

No agencies please.