Central Reservations Coordinator

2 weeks ago

Sydney, New South Wales, Australia Applejack Full time $60,000 - $80,000 per year

We're on the lookout for a passionate, organised and highly motivated hospitality superstar to join our Central Reservations Team on a fulltime basis, as the voice behind our expanding portfolio of iconic Sydney Venues

Applejack Hospitality is dedicated to bringing people together to make memories, whilst showcasing the incredible talent, passion and culture that Sydney has to offer. With a true commitment to a positive team culture and development, we're looking for the right person to join us on our journey and help create magic

Our Venues include;

  • Opera Bar at Sydney Opera House (Coming Soon)
  • The Botanist, Kirribilli
  • The Butler, Potts Point
  • SoCal Sydney, Neutral Bay
  • The Forresters, Surry Hills
  • Bopp & Tone, Sydney CBD
  • Hesters, CBD
  • Junes Shoppe, CBD
  • RAFI, North Sydney
  • URBNSURF, Sydney Olympic Park
  • Taphouse, Darlinghurst

A bit about the role

  • Enjoy a set full-time roster: Tuesday – Saturday, 10:30am–6:30pm (no late nights, no crack-of-dawn starts, Sundays & Mondays off).

As part of our Central Reservations team, you'll be the friendly first point of contact, managing bookings, providing personalised recommendations, and ensuring every guest feels welcomed before they even walk through the door. If you're a natural communicator who thrives in a fast-paced environment and has a genuine passion for hospitality, we'd love to hear from you.

A day in the life of Central Res

Your day kicks off with a warm welcome from Dave, our office dog, and a great coffee (maybe even a little treat) from Crown Street. After some warm hellos from the broader Head Office crew, it's time to set the vibe with the perfect playlist before jumping into the emails and enquiries that have filtered through overnight.

The phones ring throughout the day, and every call is a chance to wow a guest and make a lasting first impression with a smooth and efficient booking process. In between, you'll team up with marketing on new promotions and activations, keeping everything running smoothly on SevenRooms.

Lunchtime is all about choice—whether it's downstairs at Forrester's, using the in-office kitchenette, or a grabbing something from the various cafes nearby. The afternoon is spent reviewing reports, cross-checking reservations, and collaborating with our venues (all between calls) to make sure every guest has the best possible experience.

We're looking for:

  • Experience in customer service and reservation systems and as we use Sevenrooms, that would be advantageous
  • Passionate about hospitality and creating lasting memories
  • Excellent organisational and communication skills with strong attention to detail and definitely the ability to multitask
  • You're adaptable, proactive and comfortable in busy environments
  • Dont mind a dad joke from your colleagues

The Perks

  • Work for a growing hospitality group with an amazing culture and reputation
  • Career progression opportunities within a group passionate about developing its people
  • Fun social and work events (... that'll you'll actually want to go to. Drag Bingo or karaoke anyone?)
  • Great discounts across all our venues

If you're ready to bring energy, personality, and professionalism to our Central Reservations Team, send your resume to Jono & Paige at We can't wait to meet you

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