Level 2 Support Analyst

7 hours ago

Brisbane, Queensland, Australia Peoplebank Full time $60,000 - $90,000 per year

About the role:
Seeking Level 2 Application Support Analyst for our key State Government client. In this role, you will be responsible for ensuring the stability, security, and reliability of AI services hosted on our client's AI Platform.

Role closes on the 26th of November, applications have to be submitted by 10 AM. Brisbane based candidates only.
Responsabilities:

  • Diagnose, troubleshoot, and resolve incidents within scope, escalating more complex issues as needed.
  • Implement approved configuration updates and maintain accurate documentation.
  • Manage Jira tickets and workflows with precise and up-to-date tracking.
  • Support service reporting by tracking key performance metrics and outcomes.
  • Provide stakeholders with regular updates during resolution and escalation processes

Requirements:

  • Demonstrated experience providing Level 2 or application support in a structured multi-tier support environment.
  • Strong capability in managing incidents and problems, ensuring effective resolution or escalation.
  • Proficient in using ticketing systems, with Jira as a preferred platform.
  • Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.

To succeed in this role, you should have experience supporting multiple applications in an ITIL-aligned framework, strong incident triage and ticket management skills (preferably with Jira), the ability to resolve Level 2 issues and escalate when needed, knowledge of Azure generative AI services, clear communication with stakeholders, strong problem-solving skills, and a collaborative mindset.

If this sounds like a role for you, apply now Or feel free to reach out for a confidential discussion -  /

Peoplebank
and
Leaders IT
are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we're here to support you.

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