IT Support Analyst

4 hours ago

Brisbane, Queensland, Australia Kinrise Full time $60,000 - $90,000 per year

At
Kinrise
, we're a proudly Australian-owned food manufacturer with a passion for creating great food and better experiences for our people, customers, and communities. As we continue to grow, we're strengthening our technology foundations, and we're looking for an
IT Support Analyst
to help keep our teams connected, supported, and empowered.

This role provides
first-line technical support
across our sites, helping troubleshoot hardware and software issues, maintaining our infrastructure, and ensuring our users receive timely and effective assistance. If you're a problem-solver who thrives in a fast-paced environment and enjoys working both independently and collaboratively, this is a great opportunity to make an impact.

What you'll do

Help Desk & User Support

  • Monitor and manage helpdesk tickets to meet agreed SLAs.
  • Provide first-level contact and resolve hardware, software, and network issues.
  • Deliver clear, customer-focused communication to ensure user expectations are met.
  • Perform root-cause analysis and support permanent corrective actions.

Technical Support & Troubleshooting

  • Support desktops, laptops, mobile devices, RF scanners, printers, and factory-based systems.
  • Diagnose and repair computer hardware and software; ensure optimal workstation performance.
  • Assist with LAN/WAN, Wi-Fi, VPN, routing/switching, and network configuration support.
  • Perform routine system monitoring and verify integrity of server and network resources.
  • Coordinate with vendors for repairs, servicing, and warranty claims.

Infrastructure & Site Support

  • Act as a key point of contact for onsite infrastructure needs and small projects.
  • Support network changes (switch/router/Wi-Fi) with the Infrastructure Team Lead.
  • Raise purchase orders and manage IT asset procurement for the site.
  • Travel between sites for planned and ad-hoc support requirements.

IT Asset & Hardware Management

  • Build and configure new hardware aligned with Kinrise standards.
  • Maintain accurate IT asset inventories, lifecycle documentation, and compliance records.
  • Utilize
    Azure
    and
    Office 365
    toolsets to manage devices and user access.
  • Maintain efficient store areas and ensure timely availability of IT equipment.

Factory & Operational Technology Support

  • Support factory-floor systems in line with safety and quality standards.
  • Ensure reliable printer availability for SSCC labels and general printing.
  • Work closely with Engineering to maintain networking needs for automation and PLC-based systems.

What you'll bring

  • Solid understanding of computer systems, hardware/software troubleshooting, and networking.
  • Experience as an
    IT Support Analyst, Desktop Support Technician, or similar role.
  • Strong communication skills and the ability to prioritize in a fast-paced, dynamic environment.
  • Working knowledge of
    Microsoft Windows, Office 365, network configuration,
    and service desk operations.
  • Experience with
    SAP, Azure, Meraki, Extreme Networks, Cisco, VeloCloud, or Zscaler
    is an advantage.
  • Bachelor's degree in IT, Computer Science, or related field preferred.
  • A motivated, proactive approach with a genuine focus on customer service and teamwork.

Why join Kinrise?

At Kinrise, you'll be part of a collaborative, values-driven team where your work truly makes a difference. You'll support a business that is growing, evolving, and investing in technology with opportunities to learn, improve systems, and help shape how we deliver IT support across the organization.

Apply now and be part of the Kinrise journey.

  • Business Analyst

    6 days ago

    Brisbane, Queensland, Australia Exclaim IT Full time $80,000 - $120,000 per year

    About the RoleWe're seeking a Business Analyst to join our Client providing business analysis expertise across a range of continuous improvement initiatives, minor works and technology projects.In this role, you'll work closely with key business stakeholders to gather, validate and document requirements, supporting the successful delivery of technology...

  • Technical Business Analyst

    4 days ago

    Brisbane, Queensland, Australia Exclaim IT Full time $80,000 - $120,000 per year

    OverviewOur client is in the remediation and optimisation phase of a major Payroll uplift program. They're looking for a Technical Business Analyst with strong data skills to deep-dive into payroll data, identify gaps, and support compliance and efficiency improvements.You'll be working with Aurion Payroll (experience ideal, but supported by SMEs) and play a...

  • Senior Business Analyst

    2 days ago

    Brisbane, Queensland, Australia Latitude IT Full time $80,000 - $120,000 per year

    Location:Canberra or Brisbane (Hybrid – 2–3 days in office)Contract:6 months + 6-month extensionStart Date:December 2025Clearance:Must have BaselineAbout the RoleWe're seeking an experienced Senior Business Analyst to support the design and implementation of a new Program and Project Management and Reporting Tool.This role will be central to defining the...

  • Senior Business Analyst

    4 hours ago

    Brisbane, Queensland, Australia IT Alliance Australia Full time $80,000 - $120,000 per year

    One of our Clients is seeking to engageSenior Business AnalystatCanberra and Brisbanelocation.Role:Senior Business AnalystLocation of work: Canberra, ACT / Brisbane, QLDLength of contract: 06 months + 06 months of extensionSecurity clearance: Australian CitizenThe BA will:• Review current project management processes, reporting, and frameworks.• Engage...

  • Senior QA Analyst

    6 days ago

    Brisbane, Queensland, Australia BURGEON IT SERVICES Full time $80,000 - $120,000 per year

    Position: Senior QA Analyst (UAT & Integration Testing)Location: BRISBANE, QLDDuration: 6 monthsJob Details:Create and execute test cases for internally developed interfaces and supporting applications.Perform end-to-end testing across all levels, including integration, system, and user acceptance testing.Collaborate with cross-functional teams to ensure...

  • Senior Test Analyst

    6 days ago

    Brisbane, Queensland, Australia Exclaim IT Full time

    About the roleAn exciting opportunity has arisen for a Senior Test Analyst to join a large, dynamic ICT project team. In this role, you will support the Test Lead in the delivery of high-quality testing outcomes across complex, custom-built software applications.You will be responsible for both manual and automation testing activities across mobile platforms...

  • Service Desk Analyst

    1 hour ago

    Brisbane, Queensland, Australia Brennan IT Full time $60,000 - $90,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Dynamics Developer

    1 week ago

    Brisbane, Queensland, Australia Exclaim IT Full time $120,000 - $180,000 per year

    Overview.Our client — a well-established and forward-thinking organisation — is seeking an experienced D365 CE Analyst Engineer to join their high-performing Technology team. This role is ideal for a technically strong professional who enjoys solving complex problems, driving best practices, and delivering impactful solutions across Microsoft Dynamics...

  • Logistic Support Analyst

    4 days ago

    Brisbane, Queensland, Australia Rheinmetall Full time $80,000 - $120,000 per year

    Ref.-Nr.:AU02465:Contract Type:Permanent Full-TimeWHAT WE ARE LOOKING FORAbout the TeamOur Integrated Logistic Support team sit as an important part of our wider Engineering team, producing and maintaining documentation related to our delivery military platforms such as HX Trucks and Boxer CRV. As a Logistic Support Analyst, you will work in a small team,...

  • AI Support Analyst

    5 hours ago

    Brisbane, Queensland, Australia 4b7ae3a7-37f0-4522-834b-b53d1ed81d1d Full time $114,800 per year

     AI Support Analyst  - Level 2 support Location: Brisbane CBD |Hybrid 6 months contract - High regard for extensions Rate: $57.09 / hour + SuperWe are partnering with a Queensland Government Department seeking a Level 2 Support Analyst to join their dedicated AI Services team. This group is responsible for delivering and operating secure, scalable AI...