Customer Service Representative

At Contour, we're reshaping education, one student at a time. 

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn't relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. 

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we've grown to over 300+ team members. We've produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. 

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. 

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students. 
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. 

This is Contour. Built by students, for students.

• Be the first point of contact for student and parent enquiries - in person, online, and over the phone
• Greet and assist families on campus with warmth, professionalism, and care
• Support students during class times and ensure their experience runs smoothly
• Manage scheduling, rescheduling, invoicing, and general queries with accuracy
• Keep campuses organised - from classrooms and reception to resources and stock levels
• Handle daily admin tasks such as record-keeping, printing, and basic operational support
• Troubleshoot minor issues and escalate where needed
• Maintain tidy systems and accurate documentation
• Share ideas to improve campus service and student experience

We're looking for genuine, people-focused communicators who bring energy, empathy, and reliability.

You'll thrive if you bring:

• Warmth and care for families - you love helping others
• Energy and enthusiasm - you bring positive vibes to campus
• Excellent communication - clear, confident, and friendly
• Proactive mindset - you take initiative and find solutions
• Attention to detail - you keep things running smoothly
• Reliability and commitment - families count on you

Experience that helps:

• Previous experience in customer service, hospitality, retail, or call centres
• Familiarity with the VCE system or having been a VCE graduate yourself
• Currently studying or holding a degree in Commerce, Business, or related field

• Above-market pay and benefits
• Flexible, hybrid working environment with on-campus engagement
• Monthly wellbeing allowance + Employee Assistance Program (EAP)
• Personalised mentorship, training, and feedback to strengthen communication and service skills
• A fun, fast-paced environment where no two days are the same
• Career growth opportunities in a rapidly expanding education company
• Work that truly matters - helping students and families feel supported every step of the way

We're looking for team members who are approachable, reliable, and ready to bring their best energy to every shift. Whether you're part-time or full-time, you'll be part of a supportive team redefining what service in education feels like.

This isn't about scripts or transactions - it's about people, relationships, and making every interaction count.

Ready to make an impact? Apply now and help us reshape education, one conversation at a time.