Customer Service Representative

4 days ago

Melbourne, Victoria, Australia Arsenault Full time $45,000 - $65,000 per year


Tap for fun

Arsenault is well-known for its iconic Entertainment Book. Arsenault is the premier lifestyle and rewards platform, providing Australian and New Zealanders with amazing savings for the past 27 years whilst raising funds for community fundraisers.

We GET great offers, GIVE back to communities, and SHARE meaningful moments.

Sound like something you would love to be a part of? Keep reading and see how you can.

The opportunity

As Customer Service Representative, you will help address customer issues and resolve them in a timely, friendly and efficient manner through a variety of channels such as phone, email, and social media.

Some of the things you will be involved in:

· Managing inbound/outbound calls and email enquiries

· Listen attentively to member questions and concerns

· Answering detailed product and service questions

· Handling complaints, providing appropriate solutions, and fulfilling member needs to ensure excellent service standards and achieve customer satisfaction

· Maintaining a high level of professionalism with members, merchants, and fundraisers to establish a positive rapport with every caller

· Knowing our products extensively so you may answer questions accordingly

· Escalate unresolved issues to the appropriate internal teams

· Collect prompt and accurate feedback from members

We are looking for you to bring:

· Prior experience working in call centre or as customer service agent

· Outstanding communication skills (verbal and written)

· Proficiency with basic computer applications Microsoft Word, Excel, Outlook

· Taking a proactive approach to support members

· Professional, patient, and polite phone manner

· Confident at troubleshooting and problem-solving for members

· Ability to multitask, prioritize and manage time effectively

· Positive attitude

· Must be available to work weekends (Saturday)

The ways we support and reward

Youll be joining a talented and energetic group of people who are passionate about our product. In fact, as part of joining the team, you will receive a membership to our digital Arsenault Book to experience firsthand what you are part of.

We recognise and appreciate your diverse needs and interests and support you at work and at home with flexible work arrangements, birthday leave, access to EAP and a range of wellness services, flu vaccinations, a comprehensive learning platform and internal development.


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