Service Desk Analyst

4 days ago

Brisbane Queensland Australia EFEX Full time $60,000 - $90,000 per year

Ready to take the next step in your IT career?

At efex, no two days are the same. You'll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital service providers. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first – our clients and our team.

The Role

As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based in our Underwood branch, offering plenty of variety and client interaction.

You will:

  • Provide high-quality IT support and exceptional customer service
  • Troubleshoot and resolve client issues across a range of technologies
  • Manage service requests and incidents through Salesforce
  • Maintain accurate ticket notes, timesheets, and documentation
  • Apply security best practices across implementations
  • Work collaboratively with colleagues to deliver seamless service

About You

You'll thrive in this role if you have:

  • Previous MSP or internal IT experience
  • Strong customer service and client-facing skills

A solid background in:

  • Workstation trouble shooting
  • Active Directory and Microsoft 365 support
  • Backup and recovery processes
  • Remote monitoring and management tools
  • Servers, switches, routers, firewalls, and storage
  • Azure and VOIP solutions

And personally, you'll bring:

  • A desire to keep learning and stay across new technologies
  • A friendly, positive approach to client service
  • Excellent communication skills
  • The ability to work in a fast-paced environment while staying organised

What We Offer:

  • Competitive salary: we recognise your expertise
  • Supportive, down-to-earth culture: collaboration and respect are at the core of our team
  • Birthday leave: celebrate your day, on us
  • Wellbeing leave: two additional days to recharge
  • Career pathways: choose the direction that suits you best, whether that's advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
  • Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve

Why Join efex?

This is more than just a helpdesk role; it's an opportunity to grow with one of Australia's fastest-growing MSPs. You'll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.

Apply now or reach out for a confidential chat.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

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