Dispute Resolution Specialist

DISPUTE RESOLUTION SPECIALIST – PERSONAL INJURY – MELBOURNE, VIC

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritize care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organization doing meaningful work that matters while supporting sustainability, mental health, and well-being.

About the role

• To conduct the review of disputes to ensure the decision is technically sound.
• Effectively provide a strategy on how to best progress the dispute.
• Proactively engage with employers, the Workplace Injury Commission (WIC) and employee representatives to facilitate the early resolution of disputes.
• Formally represent Allianz at conciliation conferences in accordance with WorkSafe and AAL policies and procedures.
• Support the Targeted Dispute Resolution (TDR) Program as required
• Ensure dispute resolution practices are in accordance with the requirements of Allianz/WorkSafe licence agreement.
• Ensure systems are updated with initial reviews, pre-conciliation reviews and outcomes within set timeframes.
• Provide superior customer service to all parties.
• Identify skill gaps in technical and legal matters and provide input on training needs in conjunction with the team manager so learnings can be shared with claim teams.
• Attend the monthly Technical & Legal Management Meeting to ensure appropriate feedback is provided to improve capability and the sustainability of notices.

About you

• Minimum of 2 years' experience as a Technical Manager, Eligibility Officer, or Senior Case Manager
• Experience in the workers compensation scheme, in particular Case Management, Eligibility and/or Technical Management
• A Tertiary qualification in Law (desirable but not essential)
• Strong working knowledge of the Workplace Injury Rehabilitation and Compensation Act 2013 and the Work Cover scheme
• Strong organizational, stakeholder management, interpersonal and communication skills
• Excellent attention to detail and time management skills
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.