Sales Support Administrator
2 weeks ago
Company Description
Mitch Dowd designs and manufactures high-quality licensed character and generic boxershorts, fitted briefs & trunks, sleepwear, and socks for men, women, and children. From humble beginnings in 1987, the business quickly grew, capturing significant retail interest. Today, Mitch Dowd is a market leader in fashion underwear and sleepwear in Australia and New Zealand. With a focus on international markets, the company has expanded its sourcing to include Bangladesh, China, and Thailand. Mitch Dowd thrives due to a dedicated team and the vision of its senior management.
Role Description
This is a full-time on-site role for a Sales Support Administrator located in Ashwood, VIC. The Sales Support Administrator will be responsible for assisting the sales team with administrative tasks, managing retailer inquiries, processing orders, running reports, and coordinating with other departments to ensure smooth operations. The role also involves online customer service, processing returns and responsing to customer enquiries.
Qualifications
- Administrative skills including order processing, maintaining sales records, and inventory management
- Excellent communication and customer service skills
- Ability to prepare and analyse sales reports
- Proficiency in coordinating with multiple departments
- Detail-oriented with strong organisational and time management skills
- Proficiency with Microsoft Office Suite (Word& Excel)
- Apparel 21 user is an advantage but not essential.
- Previous experience in a sales support or administrative role is advantageous
- Knowledge of the fashion or retail industry is a plus
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