Senior Manager Operational Risk

The role

At Auto & General, we're on a mission to safeguard a brighter future for our customers, people and communities. As our Senior Manager Operational Risk, you'll play a key role in driving a strong risk culture and embedding sound operational risk practices across the organisation.

Reporting to the Head of Operational Risk, you'll partner with business leaders to strengthen our risk management frameworks, ensure compliance with regulatory obligations, and provide meaningful insights that help shape better business decisions.

You'll lead a small, high-performing team and work across all divisions to enhance how we identify, assess and manage risk.

Position Accountabilities

Day to day, you will:

• Lead the ongoing enhancement of the Operational Risk Management Framework and its supporting methodologies, tools and templates.
• Provide expert advice to leaders and business owners on risk identification, assessment and control effectiveness. Support the business in conducting Risk and Control Self-Assessments, root cause analysis, issue management and scenario analysis.
• Partner with senior stakeholders to embed financial crime policies and ensure consistent risk practices across critical operations.
• Develop insightful reporting for the Executive and Board that highlights key risk exposures, emerging trends and improvement opportunities.
• Coordinate and deliver risk training and education initiatives across the Group, working closely with Learning & Development and subject matter experts.
• Lead the continuous improvement of operational risk modules in the digital risk systems (nLighten) to support better data, insights and decision-making.
• Support enterprise risk initiatives and cross-functional programs to uplift risk capability across Auto & General.

What Experience You'll Bring

• 7+ years' experience in operational risk within financial services or insurance.
• Deep understanding of APRA prudential standards and sound risk governance practices.
• Proven ability to build and enhance frameworks, policies and processes that drive operational excellence.
• Strong stakeholder engagement skills with the confidence to influence at senior levels.
• Exceptional communication and analytical skills, you can translate complex risk data into clear, actionable insights.
• Experience leading and developing others, with a collaborative and solutions-focused mindset.
• A relevant tertiary qualification in business, finance, risk or a related discipline.

Location –Toowong

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility - with options to work from home up to two days per week.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies:
We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.