Senior Operational Risk Analyst- South Bank, QLD

Join Our Team: Senior Loyalty Risk Analyst at Flight Centre Travel Group (FCTG)
Step into a career that combines your expertise in operational risk management with the dynamic world of loyalty programs. As a Senior Loyalty Risk Analyst at FCTG, you'll safeguard our Loyalty program while driving innovation that enhances the travel experience for millions of members.

Your Role:
Lead specialised risk management for our loyalty ecosystem, protecting program integrity. Design and implement robust risk frameworks tailored to loyalty operations, including fraud prevention, points liability management, and regulatory compliance, while fostering a risk-aware culture within the Loyalty program.

Collaborative Impact:
Partner closely with loyalty operations, finance, and program teams to enhance risk management practices across the Loyalty platform. Your specialised expertise will guide investigations into program anomalies, risk assessments, and member account security, cultivating strong risk governance within our loyalty portfolio.

What You'll Protect:

• Member point balances and transaction integrity
• Revenue streams and redemption networks
• Financial accuracy of loyalty liability reporting
• Program compliance with consumer protection regulations

Day to day you'll be…

• Provide expert advice on fraud prevention, detection, and response
• Collaborate with key stakeholders to implement fraud prevention strategies
• Prepare regular reports on fraud trends, KPIs, and incident outcomes
• Support audits and compliance reviews related to program operations
• Monitor key transactions to detect unusual patterns and potential fraud
• Promote a culture of robust risk management and continuous improvement
• Develop and maintain fraud detection rules, alerts, and machine learning models
• Investigate suspicious activity and coordinate with internal teams to resolve incidents
• Conduct root cause analysis and recommend process improvements to reduce risk exposure
• Design, develop and implement operational risk frameworks, documentation, assessments and policies

We'd love to hear from you if you have…

• Strong understanding of Australian regulations
• 5+ years of experience in operational risk, compliance, or audit
• Experience in control assurance and incident management
• Proficiency in risk management software and Microsoft Office Suite
• Excellent analytical, communication, and stakeholder engagement skills
• Demonstrated deep and broad experience as an operational risk subject matter expert across investigations, risk advisory, and fraud monitoring techniques
• In-depth knowledge of current fraud trends and typologies, with strong skills in fraud prevention, detection, mitigation, and investigation
• Excellent written, verbal, and interpersonal skills, with the ability to influence and build strong relationships with senior leadership stakeholders
• A proactive self-starter, with excellent organisational skills, capable of working independently and within a team
• Bachelor's degree in Risk Management, Finance, Business, or related field

What you'll Enjoy:
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration

 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

W e value you
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Flight Centre Travel Group (FCTG) is one of the world's largest travel companies, employing 15,000 like-minded individuals – known as 'Flighties'. With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. Together, we live and breathe our number one philosophy, Our People, driven by our purpose 'To open up the world for those who want to see'. Our values are simple and powerful -
Ownership
,
Egalitarianism
and
Irreverence.
Join us in building a world-class loyalty program where risk management enables rewarding travel experiences while protecting both members and business value.

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.