Client Support Officer

2 weeks ago

South Gippsland, Australia Victorian Department of Families, Fairness & Housing Full time $60,000 - $80,000 per year

THE ROLE
The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Orange Door workforce to address client needs at first contact and provide tailored responses to client enquiries.

The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.

Accountabilities Include

  • Support the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for The Orange Door.
  • Competently and sensitively prioritise tasks to provide optimal service delivery to clients.
  • Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.

Please open the position description to read more.
.

This role requires a Working with Children Check.
Further advice on obtaining this check can be found here: For more information on what this means, and all other requirements, please see the Position Description.

How To Apply
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs )

Please apply to submit your interest in this position.

  • Client Support Officer

    1 week ago

    East Gippsland, Australia Victorian Government Full time $79,122 - $96,073 per year

    OverviewWork Type: Ongoing - Full-timeSalary: $79,122 - $96,073Grade: VPS 3Occupation: Community servicesLocation: Gippsland - South GippslandReference: VG/526996The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live asafe, respected and valued life.Our areas of focus are child protection,...

  • Client Service Coordinator

    1 week ago

    West Gippsland & Latrobe Valley, Australia Simba Support Services Full time $60,000 - $90,000 per year

    Simba Support Services is a disability service provider, rapidly growing and expending providing a range of in-home and within the community support services.Our VisionOur vision is to empower, encourage and support people and ideas to build a strong and compassionate community.Our MissionProvide high-quality, compassionate support and care that empowers...

  • Personal Trainer

    2 weeks ago

    West Gippsland & Latrobe Valley, Australia Snap Fitness Officer Full time $40,000 - $80,000 per year

    Personal Trainer / Group Fitness Instructors – Snap Fitness OFFICERBrand new state-of-the art facilityThe best member-to-trainer ratio in the areaGenerous rent-free period for PT'sAbout the gym and why you should work with us:Welcome to the new Snap Fitness – Officer. Our cutting-edge facility is opening this October, and we're onboarding a stellar team...

  • Administration & Office Support

    3 days ago

    Taree, New South Wales, Australia Care Shelf Support Services Full time $45,000 - $65,000 per year

    Actively engage with volunteers, staff, NDIS participants & Aged Care clients.Maintain positive working relationships with all stakeholders.Maintain an understanding and awareness of key issues impacting NDIS & Aged Care participants.Assist and coordinate the recruitment, training, and orientation for new staff.Provide ongoing support to the Director, other...

  • Administration Support Officer

    2 days ago

    East Gippsland, Australia Bairnsdale Regional Health Service Full time $45,000 - $60,000 per year

    Are you a school leaver looking for your first job?Do you fancy a change in employment?Do you want to grow your administration career with East Gippsland's largest employer?If you answered Yes to any of the above questions then this role is for youWe are looking for a client focused individual who enjoys people interaction in a fast-paced environment, who...

  • Client Services Officer

    4 days ago

    South Melbourne, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...

  • Client support

    5 days ago

    South Melbourne, Victoria, Australia Care & Co Group Full time $55,000 - $70,000 per year

    Client support & distribution coordinatorAbout Care & Co GroupCare & Co Group is Australia's leading care ecosystem, supporting families and individuals across the aged care, retirement living, and home care journey. From Care & Co | Match to our broader suite of services, we work with a single purpose - to bring transparency, connection, and humanity to the...

  • Program Officer- Disability Support Service

    2 days ago

    Mudgee, New South Wales, Australia Mudgee Disability Support Service Full time $60,000 - $80,000 per year

    As a Program Officer, you will:Plan, implement, and evaluate group and individual programs aligned with NDIS goalsCreate digital calendars, timetables, and resources using Microsoft Office and other toolsProvide guidance and mentoring to support workers and assist with rostering/inductionsAct as a point of contact for participants, families, and...

  • Client Services Officer

    5 days ago

    South Melbourne, Australia APM Full time

    Forget everything you know and expect about working in a contact centre customer service team. This is an environment where you’re not held to call volume and time KPI. You will be coached and encouraged to focus on delivering a quality experience for our clients. The Disability Employment Service (DES) is centred around building people up to give them the...

  • NDIS Administrative Officer

    7 days ago

    Oakden, South, Australia Personal Support Australia Full time $60,000 - $90,000 per year

    Job Overview:We are seeking a detail-oriented and organized NDIS Administrative Officer to manage invoicing, payroll, rostering, and general administrative tasks. The successful candidate will ensure accurate data entry, timely processing of invoices and payroll, efficient staff scheduling, and seamless office operations to support our NDIS services.Key...