Client Services Officer

1 week ago

South Melbourne, Australia APM Full time

Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients.

Join a team of customer service officers and look forward to a workplace where you can thrive as you provide support to clients who need to access Aged Care/Disability services.

**Working as part of this team you’ll**:
Handle a mixture of inbound and outbound calls and confidentially capture caller data into our systems

Listen to the client, understand their enquiry and assist appropriately to deliver the best possible customer experience

Collaborate with other team members and departments to deliver optimal solutions

Schedule appointments between the client and our team of assessors; and

Use empathy and communication skills to understand our clients’ needs

Convenient, central location

You’ll enjoy all the amenities of our modern office space and the convenience of being in a central location, easily accessible by car or public transport.

National opportunities to move and grow

APM group has multiple brands and a team of 7500+ enabling better lives through a range of human services. We encourage career progression - be that up the ladder, across Australia, or both

Your weekends, are yours

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs.

What we’re looking for

Call centre experience is not essential. In fact, we sometimes find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role.

**To be successful, you should**:
Have a passion for delivering an outstanding customer experience

Be able to multitask across different systems including the Microsoft Office suite and CRMs

Be a fast, autonomous worker who can work effectively alone and within a team setting; and

Have a high level of attention to detail and resourcefulness
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We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

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