Client Services Officer

1 week ago

South Melbourne, Australia APM Full time

Forget everything you know and expect about working in a contact centre customer service team. This is an environment where you’re not held to call volume and time KPI. You will be coached and encouraged to focus on delivering a quality experience for our clients. The Disability Employment Service (DES) is centred around building people up to give them the confidence they need to re-enter the workforce.

Join a team of customer service officers working in a culture that promotes development and inclusion. You will be surrounded by motivated people where you can thrive by supporting people from all walks of life. You will also have access to mental health and wellbeing services that we offer.

**Working as part of this team you’ll**:
Respond and proactively manage general queries from customers, clients and other APM team members.

Able to liaise with internal and external stakeholders

Display strong attention to detail, initiative, and resourcefulness with administrative tasks

Use empathy and communication skills to be of calm, helpful service to people in their time of need

Convenient, central location in South Melbourne

You’ll enjoy all the amenities of our modern office space including free parking, monthly social events, and free coffee/fresh fruit.

Your weekends, are yours

This is a full-time role, working across a roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs.

What we’re looking for

Contact centre experience is not required. In fact, we find that experience in other types of work like retail, sales, hospitality, and corporate roles develops skills and life experience that is highly suited to this role. To be successful, you should have a passion for delivering outstanding customer service, be able to work at pace with competing priorities and have a high level of resourcefulness and attention to detail.

You will also need to complete a national police clearance on request.

We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

  • Client Services Officer

    1 week ago

    South Melbourne, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...

  • Client Services Officer

    1 week ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative...

  • Client Services Officer

    4 days ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative...

  • Client Services Officer

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Court Services Victoria Full time $60,000 - $100,000 per year

    Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative...

  • Client Services Officer

    3 hours ago

    South Melbourne, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...

  • Client Services Coordinator

    2 weeks ago

    Melbourne, Australia ACS Property Services Full time

    About us ACS Property Services is a leading cleaning service provider across Australia, committed to excellence. Founded in 2007, our national footprint now spans 1000+ client sites and employs over 800 staff. Our company values revolve around being customer-centric, constantly innovating, and fostering a spirit of unity – where we work as one team, one...

  • Client Services Officer

    1 week ago

    Melbourne, Australia Findex Full time

    Do you love Client Services and administration? Here is an opportunity not to be missed! We have an exciting opportunity for a motivated, self-driven person to join our Client Services team supporting our team of Financial Advisers. This is a permanent, full-time opportunity based in our Melbourne office. Day to day, you will support our Advisers and ensure...

  • Client Services Officer

    1 week ago

    Melbourne, Victoria, Australia Access Business Centres Full time $45,000 - $65,000 per year

    Client Services OfficerInner city serviced office business is now seeking a mature and very experienced client services officer to take on a key front line role for this highly successful and long standing operation. The role involves all aspects of a frontline serviced office operation including the following:Centre opening and closure on a daily basisFront...

  • Client Services Officer

    1 week ago

    Melbourne, Australia Moore Stephens Full time

    **Melbourne**: **Service/Department**: **Wealth Management**: **Sector**: **Accounting**: **Job type**: **Full Time**: **Description**: Moore Australia (Vic) have an exciting opportunity for an experienced Client Services Officer to join our supportive Wealth Management team. Our self-licenced Wealth Management division of Moore Australia (Vic) provide a...

  • Client Service Officer

    1 week ago

    Melbourne, Victoria, Australia Loan Market Full time $75,000 per year

    Are you organised, proactive, and ready to play a key role in a busy, high-performing mortgage broking team? Loan Market Razor is looking for a Client Service Officer to join our St Kilda office and support multiple brokers in delivering exceptional client experiences.About UsAt Loan Market Razor, we simplify navigating the property market, helping our...