Enterprise Support Officer

Position Title: Enterprise Support Officer – Retail, Café & Conferencing

Location: 3 Stuart Terrace, Alice Springs NT 0870

Reporting to: Corporate Services Manager

Division: Enterprise

Approved by & Date: CEO, July 2025

Duration: Full-Time

Organisation Statement: Akeyulerre Aboriginal Corporation was established by Arrernte Elders and community leaders in 2000, as a place for Arrernte people to practice and celebrate their culture and pass it on to the next generations. Akeyulerre (pronounced A-kee-lu-ra) is often called the 'healing centre' in recognition of the important role that culture plays in healing and strengthening the community. Since its establishment, Akeyulerre has been helping Arrernte families grow stronger through culture while at the same time creating jobs through culturally-based social enterprises. Akeyulerre has established a strong track record in sound governance and management that brings together Arrernte and Western law and is underpinned by the strong roots of Arrernte land, culture, ancestors, knowledge, language, healing, kinship relationships, song and stories. Akeyulerre is a not-for-profit organisation governed and run by Arrernte people. Our membership is made up of Central Australian Aboriginal people who elect a 12-person Board of Directors from their communities.

Purpose of the Role: The Enterprise Support Officer – Retail, Café & Conferencing supports the daily operations and long-term growth of Akeyulerre's enterprise activities. This includes retail and café operations, point-of-sale and invoicing systems, conference room bookings, and sales at markets and community events. The ideal candidate will bring experience in retail or hospitality and a passion for customer service, cultural enterprise, and community engagement. Upholding Akeyulerre's values, you will deliver high-quality services within the scope of the position and organisational guidelines.

Selection Criteria:

Essential:

• Experience in retail and/or hospitality, including POS and customer service.

• Strong organisational and time management skills.

• Basic financial and data entry skills, including invoicing and sales tracking.

• Ability to open and close a shop or café and coordinate daily setups.

• Experience participating in or supporting public events and markets.

• Proficient with digital tools and sales systems (POS, email, spreadsheets).

• Current Ochre Card and National Police Check (or willingness to obtain).

Desirable:

• NT Driver's Licence.

• Familiarity with bush medicine, Aboriginal merchandise, or arts and crafts.

• Experience supporting bookings, venue hire, or event coordination.

• Knowledge of local market or community event environments.

• Experience working in Aboriginal organisations or with Aboriginal communities.

• Experienced Barista.

Key Responsibilities:

Retail & Merchandise Sales:

• Oversee the daily operation of Akeyulerre's shopfront, including opening and closing.

• Support the display, stock management, and sales of bush medicine, arts, crafts, and merchandise.

• Maintain stock levels and update product information across retail and online platforms.

• Assist with inventory and stocktake processes.

Café & Hospitality Coordination:

• Oversee the daily café setup, ensuring space is clean, stocked, and ready.

• Provide frontline customer support and liaise with the kitchen team as needed.

• Support café operations during community programs and events.

Point of Sale & Invoicing:

• Operate and maintain point-of-sale (POS) systems for both café and retail.

• Process sales, manage EFTPOS and cash transactions, and generate invoices.

• Track sales data and assist with basic reporting.

Conference Room Coordination:

• Coordinate bookings and setup of Akeyulerre's conference space.

• Liaise with internal staff and external users to manage bookings and hospitality.

• Ensure the space is professionally presented, stocked, and cleaned between bookings.

Markets & Community Events:

• Coordinate Akeyulerre's presence at external events such as the Alice Springs Show, community festivals, and cultural markets.

• Pack, transport, and set up merchandise stalls.

• Promote and sell products, engaging positively with the public.

• Record and report on sales, stock, and customer interest from events.

Enterprise Growth & Promotion:

• Contribute ideas and strategies for growing Akeyulerre's enterprise arm.

• Support marketing and promotional activities for products and services.

• Assist in developing strong customer and partner relationships.

Cultural Respect & Workplace Contribution:

• Work respectfully with Elders and staff to uphold cultural safety and integrity in all enterprise activities.

• Support a welcoming, professional, and values-driven workplace.

Additional Responsibilities:

• Encourage succession planning to ensure program continuity.

• Other duties as requested by the CEO.

Key Deliverables:

• Shop and café operations are coordinated daily and run smoothly.

• Products are sold effectively in-store, at events, and online.

• Conference room bookings and hospitality are delivered professionally.

• Akeyulerre's enterprise offerings grow and reflect cultural pride and community connection.

Additional Information:

• The role includes physical tasks such as lifting and moving equipment.

• Occasional on-country travel may be required.

• The position contributes to Akeyulerre's cultural and community objectives by creating clean, safe, and culturally appropriate spaces for staff, Elders, and program participants.

Please email [email protected] for a full job description.