Customer Service Consultant

Why You'll Love Working With Us

Some of the key benefits for the position and employment at Programmed, include:

• Your well-being, our priority: Strong safety culture, generous paid parental leave and access to our Employee Assistance
  
  Program, including tailored well-being initiatives designed to support your personal and family needs.
• Growth Opportunities: Learn on the job, develop new skills, and explore pathways for career development
• Inclusive Culture: Be part of a team that celebrates diversity, fosters belonging and values every voice.
• Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy's, The Good Guys, JB Hi-Fi, BCF, Supercheap Auto, and many more

About The Opportunity

A fantastic entry-level opportunity is now available for a Customer Service Consultant to join our dynamic and friendly team based in Fyshwick. This is a perfect opportunity for someone's first full-time role or anyone returning to the workforce.

This inbound service center position will be responsible for liaising with tenants and internal stakeholders to organise and accurately process maintenance requests, whilst providing exceptional customer service in a timely manner.  This role will enable you to take ownership of all calls from start to finish with the support of other departments within the business as needed.

Nature of the position: Full-Time, Salary – $53,500 + super

Location: Fyshwick

Reporting Line: Customer Service and Admin Manager.

Key Responsibilities

• Answer inbound calls from tenants reporting maintenance issues, inquiries regarding repairs, or other housing-related concerns.
• Log maintenance requests into the system and ensure they are directed to the appropriate team or contractor for resolution.
• Follow up with tenants on the progress of their maintenance requests and provide updates as needed.
• Coordinate with contractors, maintenance teams, and property managers to ensure timely completion of repairs and maintenance tasks.
• Ensure that all service level agreements (SLAs) for response times and issue resolution are met.
• Maintain accurate records of all communications and actions taken with tenants in the system.
• Maintain a high level of professionalism, empathy, and customer service in all interactions with tenants.
• Adhere to relevant health and safety guidelines and company policies.

About You

You're someone who genuinely enjoys helping others and takes pride in delivering outstanding customer experiences. You thrive in fast-paced environments, stay calm under pressure, and bring a positive, solutions-focused attitude to every interaction.

• Exceptional communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Strong problem-solving capabilities
• Proficiency in Microsoft office suite
• Have a positive and enthusiastic attitude
• Cultural alignment with our core values: Safety Leadership, Care & Empathy, Customer Service, and Diversity, Inclusion & Equality

About Us

Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries.  Working with Programmed Facility Management means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.

Work With Us

Join us on our mission to build outstanding people, strong customers and great communities. Apply today.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.