Quality and Service Improvement Lead

Quality and Service Improvement Lead

Salary:

Salary + Super + Vehicle & Fuel Card + Mobile

Location:

Canberra

Documentation:

Position Description

Employment Type:

PP - Part-time Permanent

Department:

Territory Director ACT

Closing Date:

19 Sep 2025

Quality and Service Improvement Lead

• Work in an industry leading, person-centred social care organisation
• Not-for-profit salary packaging available (up to $15,900/annum)
• Generous leave provisions including birthday leave and 5 weeks annual leave after 2 years of service

We Are Key Assets Australia

Key Assets is a leading not-for-profit, children, family and community services agency, founded in Australia in 2007. We provide foster carer and family services. Operating across all states, the ACT and Norfolk Island, our purpose is to achieve positive and lasting outcomes for children, families, and communities. To achieve that, we need people like you

We pride ourselves on being inclusive and embrace and celebrate the diversity of all people within our communities. Our diversity helps us provide the best support possible to carers, families, children and young people and all of our external stakeholders.

A little about the role

In collaboration with the Territory Director, the Quality and Service Improvement (QASI) Lead will develop, promote and influence the quality and safety of Key Assets Territory services. The role will focus on developing mechanisms to support our delivery of safe and high-quality Out of Home Care services (OOHC), Sustaining Families services and practices in the ACT.

Some other key responsibilities you will undertake include:

• You will oversee quality and safeguarding to meet all legislative and organisational standards while helping to manage registration, audits, and promote culturally safe practices for our First Nations children.
• You will develop and review local procedures and improvement plans. Lead audits and ensure actions are tracked and completed.
• You will coordinate responses to incidents and complaints, maintain accurate records and ensure reporting meets all requirements.
• You will provide guidance and training on care standards and policy to staff while supporting local and national practice improvements.

The base salary for this position is $110, $114,983.44 per annum (based on 1.0 FTE), + super + salary packaging options up to $15,900 per annum.

This is a part-time (0.8 FTE/ 4 days a week), ongoing position.

About you

To be successful in this role, you'll come with:

• A recognised Social Work, Quality or Business Management Qualification.
• Minimum two years' experience in child safety, out of home care or family services with at least one year of supervisory experience.
• Demonstrated experience in policy review within a quality framework and developing and maintaining quality and practice procedures.
• Demonstrated experience in quality management, compliance and accreditation coordination.
• Strong knowledge of relevant legislation, policies, procedures and current thinking regarding child safety out of home care and child safeguarding.

My Key Assets

The health and wellbeing of our people is at the core of our employee and client experience. All employee offerings are intentionally curated with care, allowing you to bring your best self to work, every day. Knowledge sharing, ongoing learning and development, engagement and recognition are key pillars in our culture and values.

• Work-Life Balance: We are well equipped to support a hybrid approach to the future of work and have developed a flexible work framework to support these arrangements. We understand that work-life balance is important and accommodate flexibility for team members wherever possible. Flexible, family-friendly working arrangements and remote work – just ask us
• Health and Wellbeing: We promote health and wellbeing for our people, just like we would for the children, families and communities we serve. We provide discounted health insurance memberships, confidential counselling services and offer 5 weeks' of annual leave after 2 years' continuous service with us
• Professional Development: We provide both digital eLearning and ongoing face to face training as well as an online library. Your continual professional development is always top of our priority list - you'll have access to apply to our Annual Learning fund for subsidised professional development opportunities
• Salary Packaging: part of your wage is paid tax free each pay, saving thousands in tax each year

The fine print

• Applications close: Friday, 19th September, 2025
• For further information, please contact Lucy Mitchell, Territory Director ACT, at
• Successful candidates will be required to undergo a National Police Check, hold a valid WWCC.
• A full driver's licence and travel between sites is required.

If you are seeking a role in an excellent, innovative, and supportive team, in a growing organisation, we would love to hear from you. Click Apply today

Key Assets Australia is committed to Equal Opportunity, ethical practice and the principles of cultural diversity and social inclusion.

Key Assets is a Child Safe organisation, committed to the safety and wellbeing of all children and young people.

While we're reviewing your application, get to know us by visiting our website and on social media to #WeAreKeyAssets