Wine Club and Sales Coordinator

2 days ago

Pokolbin, New South Wales, Australia MULPHA Full time $60,000 - $80,000 per year

Introduction:

THE OPPORTUNITY - 10 month fixed term contract

The Hunter Valley portfolio forms part of Mulpha's broader Hospitality Division and is comprised of three properties: Bimbadgen Estate, Palmers Lane, and Emma's Cottage.

Located high on a hill in the heart of Hunter Valley Wine Country, Bimbadgen Estate is a striking winery and vineyard encompassing an expansive Cellar Door, award-winning Esca Bimbadgen Restaurant, Wood fire Pizzeria, outdoor amphitheatre, modern tasting rooms, and accommodation all in the one stunning location.

In this role, you will support, growth and retention of Bimbadgen's Wine Club 'Wine Society', by delivering exceptional customer service, ensuring accurate and efficient administration, and assisting with marketing initiatives that drive engagement and sales. This role acts as a key link between members and the Bimbadgen marketing and sales teams, bringing the brand to life through digital and face to face experiences.

Key responsibilities will include but not limited to:

Enter and maintain accurate Wine Club member details within the CRM system. · Monitor and respond promptly to all Wine Club enquiries via phone and email, providing a high level of customer service.

Monitor inventory levels for Wine Club allocations and liaise with Stock Administrator for stock availability.

Participate in Wine Club events, concerts, and trade shows to promote membership, build relationships and engage with customers.

Correspond with external agencies for telemarketing campaigns.

Collaborate with marketing teams to contribute ideas for online sales campaigns and assist in creating and scheduling email marketing (EDM) communications.

Manage and update products within the online eCommerce store, ensuring accuracy of stock, pricing, vintages and descriptions.

Assist with Wine Club renewals and retention strategies, including follow-ups on lapsing memberships.

ABOUT YOU

Strong administrative and computer skills.

Excellent customer service with strong verbal and written communication.

Problem-solving abilities.

Friendly and outgoing personality. ·

Canva skills advantageous but not essential.

Current Responsible Service of Alcohol (RSA).

Proactive with strong initiative.

Basic wine knowledge preferred.

Willingness to work occasional weekends for events

BENEFITS

We offer a supportive and fun work environment and the opportunity for professional growth through our extensive hospitality operations. Benefits include:

Generous renumeration package and ongoing benefits

Working within a professional winery and hospitality company with career growth opportunities

Generous wine and dining discounts.

Access to free training and development.

Service vouchers.

Opportunity to travel for work experience in other company operations and events such as Sydney International Boat Show or the Sanctuary Cove International Boat Show to showcase our brands

Please note that your own transport will be essential to get to and from the estate.

APPLICATIONS

Apply online today. We look forward to receiving your application.

  • Cellar Door Staff

    2 days ago

    Pokolbin, New South Wales, Australia lisa mcguigan wines Full time $45,000 - $60,000 per year

    Cellar Door Team & Supervisory Opportunities – Vamp by Lisa McGuiganDo you have a passion for wine, hospitality, and creating memorable guest experiences? We're looking for enthusiastic people to join our cellar door team, with opportunities ranging from customer service through to supervisory responsibilities.Whether you're starting your career in...

  • Cellar Door Manager

    5 days ago

    Pokolbin, New South Wales, Australia Agnew Wines Pty Ltd Full time $90,000 - $120,000 per year

    Summary:The Audrey Wilkinson Cellar Door is one of Australia's most popular winery destinations.Perched on the foothills of Pokolbin in the Hunter Valley, overlooking our historic vineyard, our cellar door is renowned as much for the breathtaking views as much is our award-winning wines and legendary visitor experiences.A rare opportunity has opened for a...

  • Cellar Door and Brewhouse Manager

    2 days ago

    Pokolbin, New South Wales, Australia IronBark Hill Brewhouse Full time

    Cellar Door & Brewhouse ManagerPeter Drayton Wines & Ironbark Hill Brewhouse – Pokolbin, Hunter ValleyAn exciting opportunity awaits in the heart of Hunter Valley wine country We're looking for an experienced and passionate Cellar Door & Brewhouse Manager to lead the front-of-house operations across Peter Drayton Wines, Ironbark Hill Brewhouse, and...

  • Cellar Door Manager

    2 days ago

    Pokolbin, New South Wales, Australia Saddler's Creek Wines Full time

    About Saddler's Creek WineryWe're a Hunter Valley winery with a loyal following, a thriving cellar door, and arebuilding a food-forward, mini-restaurant operation built around creating memorableexperiences with seasonal plates and great wine.We value genuine hospitality, meticulous presentation, and direct-to-consumerexcellence—every touchpoint...

  • Cellar Door Sales Assistant

    2 days ago

    Pokolbin, New South Wales, Australia Mulpha Australia Limited Full time $45,000 - $60,000 per year

    THE OPPORTUNITYBimbadgen is seeking enthusiastic, motivated team members who will offer exceptional customer service and leave a lasting impression on our guests.Reporting to the Cellar Door Manager, you will be responsible for assisting in the running of Bimbadgen Cellar Door and Bimbadgen Wood Fired Pizzeria with a focus on providing engaging customer...

  • Cellar Door

    2 days ago

    Pokolbin, New South Wales, Australia MULPHA Full time

    Introduction:THE OPPORTUNITYBimbadgen is seeking enthusiastic, motivated team members who will offer exceptional customer service and leave a lasting impression on our guests.Reporting to the Cellar Door Manager, you will be responsible for assisting in the running of Bimbadgen Cellar Door and Bimbadgen Wood Fired Pizzeria with a focus on providing engaging...

  • Casual Cellar Door Sales – McGuigan

    2 days ago

    Pokolbin, New South Wales, Australia Australian Vintage Limited Full time $40,000 - $60,000 per year

    Do you love wine? Have you ever thought about working at a Cellar Door? You've come to the right placeA Cellar Door is an exciting and social place to work, where those with a passion for people thrive. If this sounds like you, please submit your applicationWith three busy cellar doors, we're always looking for the best talent to bring our wine experience to...

  • Guest Services Attendant

    1 day ago

    Pokolbin, New South Wales, Australia MULPHA Full time $45,000 - $60,000 per year

    Introduction:THE OPPORTUNITYThe Lane Retreat, located on one of Bimbadgen's award-winning vineyards, is one of the Hunter Valley's newest boutique accommodation destinations. Set across 15 hectares of vineyard and natural bushland, with uninterrupted views of the Broken Back Range, The Lane Retreat offers guests a premium yet relaxed wine country...

  • Guest Services Attendant

    2 weeks ago

    Pokolbin, New South Wales, Australia Mulpha Australia Limited Full time $45,000 - $65,000 per year

    THE OPPORTUNITYBimbadgen is seeking an enthusiastic, Guest Service professional with exceptional customer service skills and a passion for Emma's Cottage.Working closely with the Venue Manager to assist in the day-to-day running Emma's Cottage, this role will focus on providing engaging customer service across the various parts of the business.As a valued...

  • waiter, sommelier or assistant manager

    2 days ago

    Pokolbin, New South Wales, Australia 26d7fc1f-db3a-428d-acf7-7e13a430fe23 Full time $60,000 - $80,000 per year

    About the role EXP. restaurant is seeking a full-time waiter, sommelier or assistant manager to join our team at our establishment in Pokolbin, NSW. This is an exciting opportunity for a driven hospitality professional to contribute to the success of our acclaimed restaurant and help deliver an exceptional dining experience for our customers.What you'll be...