Customer Service Administrator
2 days ago
Advanced Seed is a leading importer and supplier of lawn and turf seed dedicated to providing exceptional products and services to our customers. We believe in creating a positive and supportive work environment where every tram member can thrive and make a meaningful impact.
Key Responsibilities:
– Assist customers with inquiries and orders via phone, email, and in-person.
– Resolve customer issues promptly and professionally, ensuring high satisfaction levels.
– Assist with pallet tracking (Loscam & Chep)
– Assisting with freight invoice entry
– Assist sales team with general tasks and data entry.
– Management of the creation and production of both online and offline marketing content
– Develop, design roll out digital marketing collateral including but not limited to brochures, flyers, and catalogues.
– Regularly update our website with new products and product descriptions.
– Assist the warehouse with processing / invoicing of completed orders.
– Where necessary assisting warehouse with general tasks
– Assist with Quarantine paperwork for WA/TAS requirements
About you:
– Proficient in creating and managing engaging content across social media platforms.
– Copywriting and editing skills for web, email, and marketing materials.
– Experience in a customer service position or similar.
– Excellent communication skills and a team-oriented mindset.
– Ability to work autonomously, demonstrating initiative, independence, and proactive problem-solving skills.
– Good knowledge of social media platforms including Facebook, Instagram, and LinkedIn.
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