Guest Experience Agent

7 days ago


Melbourne, Victoria, Australia Ennismore Full time $45,000 - $60,000 per year

Company Description
Hyde Melbourne Place is not your typical hotel - it's a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne's CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

Job Description
As a Guest Experience Agent, you'll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, customer-focused environment.

Key Responsibilities

  • Deliver exceptional customer service during check-in, check-out, and throughout guest stays
  • Proactively manage and resolve guest complaints
  • Handle credit, cash transactions, and related documentation accurately
  • Promote hotel services and special offers
  • Respond to phone and email enquiries promptly

Qualifications
What we're looking for:

  • Previous front office or customer service experience
  • Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
  • Familiarity with Opera Cloud (preferred)
  • Confident handling guest issues and building rapport
  • Excellent organisation and time management
  • Flexibility to work various shifts, including mornings, evenings, and weekends

What We Offer

  • Daily Staff Meals
  • Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
  • Be part of a creative, energetic, and supportive team
  • Career growth opportunities across our wider hospitality group

Additional Information

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.


  • Guest Service Agent

    2 days ago


    Melbourne, Victoria, Australia Westin Hotels & Resorts Full time $60,000 - $80,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementThe Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The...


  • Melbourne, Victoria, Australia 100 Exhibition Full time $45,000 - $135,000 per year

    Casual Guest Service Agent - Entry level roles availablePosition Overview:Mantra 100 Exhibition, located in the heart of Melbourne's vibrant CBD, is seeking Guest Service Agents to join the team. This exciting opportunity is perfect for a hospitality professional ready to contribute to the success of our 75-room property, offering a mix of one and...


  • Melbourne, Victoria, Australia Minor International Full time $45,000 - $60,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...


  • Melbourne, Victoria, Australia Minor International Full time $50,000 - $70,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...


  • Melbourne, Victoria, Australia Oaks Hotels Full time $50,000 - $70,000 per year

    Company DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...


  • Melbourne, Victoria, Australia Oaks Hotels, Resorts & Suites Full time $40,000 - $60,000 per year

    Company DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...


  • Melbourne, Victoria, Australia Minor International Full time $45,000 - $65,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...


  • Melbourne, Victoria, Australia Minor International Full time $45,000 - $65,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...


  • Melbourne, Victoria, Australia Vicinity Centres Full time $60,000 - $80,000 per year

    We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development...


  • Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $80,000 per year

    The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Guest experience Expert -...