Guest Experience Agent

6 days ago

Melbourne, Victoria, Australia Ennismore Full time $45,000 - $60,000 per year

Company Description
Hyde Melbourne Place is not your typical hotel - it's a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne's CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

Job Description
As a Guest Experience Agent, you'll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, customer-focused environment.

Key Responsibilities

  • Deliver exceptional customer service during check-in, check-out, and throughout guest stays
  • Proactively manage and resolve guest complaints
  • Handle credit, cash transactions, and related documentation accurately
  • Promote hotel services and special offers
  • Respond to phone and email enquiries promptly

Qualifications
What we're looking for:

  • Previous front office or customer service experience
  • Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
  • Familiarity with Opera Cloud (preferred)
  • Confident handling guest issues and building rapport
  • Excellent organisation and time management
  • Flexibility to work various shifts, including mornings, evenings, and weekends

What We Offer

  • Daily Staff Meals
  • Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
  • Be part of a creative, energetic, and supportive team
  • Career growth opportunities across our wider hospitality group

Additional Information

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.

  • Guest Service Agent

    2 days ago

    Melbourne, Victoria, Australia Next Hotel Melbourne Full time $40,000 - $60,000 per year

    Join our team at Next Hotel MelbourneAre you passionate about creating unforgettable guest experiences in a vibrant and stylish environment? Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and dining...

  • GEE - Guest Experience Agent

    2 weeks ago

    Melbourne, Victoria, Australia The Ritz-Carlton Hotel Company, L.L.C. Full time $45,000 - $65,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition TypeNon-ManagementJoin Our Ladies & Gentlemen - GEE - Guest Experience AgentAs one of the Ladies and Gentlemen of The Ritz-Carlton,...

  • Guest Relations Agent

    2 weeks ago

    Melbourne, Victoria, Australia Comfort Apartments Royal Gardens Full time $45,000 - $60,000 per year

    Guest Service Agent/Onsite ManagerComfort Apartments Royal Gardens is a 4 star, 42 room property located near the Royal Exhibition Building.  The property opened in 1988 and was one of the original Serviced Apartment locations in Australia.Comfort Apartments Royal Gardens is now seeking a Guest Service Agent to join its enthusiastic and successful team...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Holiday Inn Melbourne Bourke Street Mall and Hotel Indigo Melbourne Little Collins Full time $45,000 - $65,000 per year

    Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time $45,000 - $60,000 per year

    Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia View Melbourne Full time $45,000 - $60,000 per year

    About usLocated on St Kilda Road overlooking Albert Park, View Melbourne puts you minutes from Melbourne's CBD and vibrant arts precinct.We're part of View Hotel Group, where each property reflects its local community. At View Melbourne, that means embracing Melbourne's energy with a genuine, down-to-earth approach to hospitality.At View we 'dare to be...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Minor International Full time $45,000 - $65,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    5 hours ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Full time $45,000 - $65,000 per year

    About UsCrowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. At Crowne Plaza Melbourne, you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and electric culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne...

  • overnight guest service agent

    2 weeks ago

    Melbourne, Victoria, Australia Hyatt Centric Melbourne Full time $55,000 - $65,000 per year

    SummaryHyatt Centric Melbourne:Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that...

  • Guest Service Agent

    3 hours ago

    Melbourne, Victoria, Australia Westin Hotels & Resorts Full time $60,000 - $80,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementThe Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The...