Parts Interpreter

Johnson's Trucks Mildura are seeking a skilled and motivated Parts Interpreter to join our dynamic team. This is a key customer-facing role that requires a combination of strong product knowledge, excellent communication skills, and the ability to provide tailored solutions to our commercial vehicle clients. As a Parts Interpreter, you will play a vital role in ensuring our customers receive the correct parts and accessories for their vehicles, keeping their fleets running smoothly and efficiently.

You will be working in a collaborative environment, where your input is highly valued. We are looking for someone with previous experience in a parts interpretation or customer service role within the automotive or commercial vehicle industry, and a strong desire to grow with us long-term.

Key Responsibilities:

• Customer Interaction: Liaise with customers to understand their parts requirements and provide accurate and timely solutions.
• Parts Knowledge: Maintain an in-depth knowledge of the company's extensive parts inventory and their applications for various commercial vehicles.
• Order Processing: Accurately process customer orders, ensuring timely delivery and correct invoicing.
• Quotations & Pricing: Provide customers with up-to-date pricing information and quotations.
• Stock Management: Assist with inventory control, stock management, and record-keeping to ensure optimal stock levels are maintained.
• Technical Support: Collaborate with the parts and service teams to resolve complex technical queries and provide the best solutions for our clients.
• Customer Service: Provide exceptional customer service, building lasting relationships with clients to foster customer loyalty and satisfaction.
• Team Support: Support the parts department with front and back counter sales and other day-to-day duties as required.

What We're Looking For:

• Experience: Minimum of 1-2 years of experience in a parts interpretation or customer service role within the automotive or commercial vehicle industry.
• Mechanical Knowledge: Strong product knowledge with the ability to identify the correct parts for each customer's needs. A background in mechanical work is highly beneficial.
• Customer Service Skills: Excellent communication skills and the ability to engage with customers, answer their queries, and provide the right solutions.
• Problem-Solving: Proven ability to handle customer issues and find solutions promptly.
• Attention to Detail: High-level attention to detail when processing orders and maintaining accurate records.
• Technology Proficiency: Proficient in using parts catalogues and inventory management systems. Willingness to learn new systems is essential.
• Team Player: Ability to work independently and within a team in a fast-paced environment.
• Work Availability: Willingness to work one Saturday morning per month, along with flexibility to assist with overtime if needed.

What We Offer:

• Competitive Salary: Above award wages and bonus system.
• Benefits: Employee discounts on parts and services, along with flexible work arrangements to promote a healthy work-life balance.
• Training & Development: Comprehensive training to help you grow in your role and further your career in the commercial vehicle parts industry.
• Career Progression: Opportunity for long-term employment and career advancement within our organization.
• Supportive Culture: A collaborative and tight-knit team where you will be valued and supported in your role.

Do You Have:

• Experience in spare parts or retail sales within the automotive or commercial vehicle industry?
• A good mechanical knowledge or background?
• Strong organisational skills and the ability to prioritise tasks efficiently?
• The ability to work both solo and within a team in a fast-paced environment?
• A high level of verbal and written communication skills?
• The ability to adhere to best practices and safety procedures?
• A strong desire to learn and grow in an evolving market?

If you answered yes to these questions, we want YOU to join our team

About Us:

Johnson's Trucks is a well-established provider of commercial vehicle parts, sales and services in the Mildura region since 1982. With over 40 years of experience, we are committed to delivering the highest standard of support to our customers. Our passionate and dedicated team takes pride in providing exceptional service and contributing to the success of our clients' businesses.

If this rewarding job sounds like you… APPLY TODAY

Note: only successful applicants will be contacted.

Only Australian Residents Need Apply