IT Systems Support Officer

About the role

This position is responsible for ensuring the Public Transport Authority's (PTA) Building Access System operates effectively, securely, and in alignment with organisational requirements. The role focuses on maintaining the integrity and performance of one of the largest Building Access Systems in WA, safeguarding access for PTA employees and contractors. It involves overseeing daily operations, monitoring, and optimisation of our access control system as well as identifying areas for improvement and implementing solutions that enhance functionality and security. The incumbent is expected to stay informed on emerging technologies and trends in electronic access systems, while also contributing to knowledge sharing and team development.

Key responsibilities include providing technical support for card readers, strike locks, mag locks, controllers, and other door hardware. This role also involves supporting cardholder management, monthly reporting and general system operations. The role supports continuous improvement initiatives, business continuity planning, and compliance with service level agreements. It also involves managing customer relations, supporting internal and external stakeholders, and contributing to project documentation and delivery for system upgrades and installations. Strong interpersonal skills and the ability to work collaboratively across teams are essential to ensure seamless service delivery and operational excellence.

About You

To excel in this role, you should possess:

• Demonstrated recent experience in managing a building access system with installation, configuration or support, with a strong focus on operational reliability and security within complex environments.
• Skilled in troubleshooting access issues and maintaining an access control system, with a proven ability to implement enhancements that improve system performance and business outcomes.
• Well-developed written, verbal, and interpersonal communication skills, with the ability to build effective relationships and engage confidently with internal and external stakeholders.
• Sound conceptual and analytical skills, with the ability to interpret data, identify issues, and produce clear, actionable reports to support decision-making.
• Demonstrates strong organisational skills, with the ability to work independently, manage competing priorities, and consistently meet agreed targets and deadlines. Certifications such as Gallagher Administrator or WA Security Licence are advantageous.

About Us

The Public Transport Authority's (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia's public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public's needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

• Opportunities to grow through
  personal development and career pathways
• Health and Wellbeing programs
  including access to a free 24/7 onsite Gym
• Subsidised Corporate Apparel and Spectacles
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round.

There is one permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Aaron Barnes on for specific information about the role.

For more information about the PTA, please visit

For technical difficulties, please contact the RAMS helpdesk at or email

How to Apply

Applicants are requested to provide the following:

1. A comprehensive CV with two work related referees.
2. A cover letter (no more than 2 pages) outlining your experience and addressing
   Selection Criteria 1 – 3
   as per the JDF.

Applicants must apply online, using the 'Apply' button at the top of the screen. This will take you to the WA Jobs board

where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 36833 in the web search box
.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC's will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.

Closing Date - 5:00 pm, Monday 1 December 2025