Technical Product Specialist

6 days ago

Brisbane, Queensland, Australia Roche Full time
Technical Product Specialist | Genomic Sequencing

Technical Product Specialist | Genomic Sequencing role at Roche

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Overview

The Position

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

Responsibilities
  • Provide second-level technical support to the Applications Team and our customers
  • Be responsible for supporting the product management of the Genomic Sequencing portfolio (instrument & associated reagents)
  • Customer communications (including bulletins) in collaboration with other respective stakeholders including Regulatory, Solutions and / or Applications
  • Work with the Sales and Support teams to deliver positive customer experience by providing subject matter expertise
  • Support the Sequencing Solution Managers in the definition and execution of Marketing strategies
  • Manage inventory to ensure customers receive goods on time and in full in collaboration with the local planner adhering to best practices to minimize stock on hand and write offs
  • Develop product training tools for the defined portfolio to support our internal and external stakeholder
  • Work closely with Quality and Regulatory to ensure our products and activities are compliant with local and global standards
Who you are
  • As a results-driven customer centric individual, you can think through problems and consider the impact of solutions and are able to build strong collaborative relationships with your customers.
  • Share knowledge with respective internal and external stakeholders
  • Demonstrate strong analytical skills and a problem-solving mindset
  • Be customer focused, working to drive positive outcomes for both our customers and patients
You have
  • Degree or equivalent qualification in Scientific or Medical Field
  • Previous experience working in a Genomic Sequencing laboratory
  • Excellent communication skills and the ability to manage multiple stakeholders
  • Demonstrated ability to manage cross functional activities and stakeholders including Sales and Support, Regional and Global counterparts

This field-based role requires full eligibility to live and work in Australia as visa and/or relocation support is not available for this role.

Roche is an Equal Opportunity Employer.


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