ITSM Consultant

4 days ago

Adelaide, South Australia Resource Corner Full time $80,000 - $120,000 per year

Key Skills


• IT Asset Management (ITAM) principles — lifecycle management from procurement to retirement.


• Service Management platforms — ServiceNow Asset & Configuration Management modules.


• Inventory and database management — maintaining accurate records of hardware and software assets.


• Hardware knowledge — desktops, laptops, peripherals, mobile devices, networking equipment.


• Software licensing management — compliance tracking, entitlement reconciliation, and vendor audits.


• Data analysis and reporting — producing asset reports, dashboards, and utilisation insights.


• Procurement processes — requisition, purchase order tracking, vendor liaison.


• Configuration Management Database (CMDB) — understanding relationships between assets, services, and users.

Key Qualifications


•
Relevant tertiary qualification in Information Technology, Business, Procurement, or a related discipline; or equivalent combination of relevant training and professional experience.


• Demonstrated understanding of IT Asset Management principles and practices.


• Proficiency in using Service Management systems (e.g., ServiceNow) for asset and configuration management.

Desirable Skills


•
ITIL Foundation certification (particularly ITIL Asset & Configuration Management concepts).


• Certification in IT Asset Management (e.g., IAITAM Certified Hardware Asset Management Professional (CHAMP) or Software Asset Management (CSAM)).


• Vendor-specific certifications in ServiceNow or other asset management platforms.


• Training or certification in procurement, contract management, or supply chain management.


• Experience with Microsoft licensing and software compliance frameworks.


• Previous experience in IT asset management, procurement, or IT operations within a medium to large organisation.


• Experience in university, government, or enterprise IT environments (desirable).


• Demonstrated ability to work with vendors and service providers to manage supply chains and contracts.


• Hands-on experience with asset audits and reconciliation processes.


• Exposure to technology refresh projects, hardware rollouts, or software upgrade programs.


• Experience applying ITIL processes in asset and configuration management

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