Automation Engineer Systems

About us

At One Solution, we are a trusted leader in delivering innovative and tailored IT solutions across Australia, with a strong base in Unley, South Australia. With over 10 years of industry experience, we specialise in helping businesses of all sizes optimise their technology and achieve their goals.

What We Do

We offer a comprehensive range of ICT services, including managed ICT support, cloud solutions, cybersecurity, and strategic ICT consulting. Our team of dedicated experts takes a customer-focused approach, ensuring businesses thrive in an ever-evolving digital landscape.

Why Join Us

• Be part of a dynamic team that values innovation, collaboration, and growth.
• Enjoy a supportive work culture where your ideas and expertise truly make a difference.
• Benefit from opportunities for professional development and career progression in a fast-paced industry.
• Work on exciting projects with a diverse range of clients across various industries.

About You

• You are naturally curious and thrive on exploring new ideas and concepts.
• You have an open mind and embrace learning opportunities, always eager to challenge yourself and grow both personally and professionally.
• Problem-solving excites you, whether you're working independently or collaborating as part of a team.
• You enjoy tackling new and uncertain challenges, no two days are the same.
• Your strong attention to detail and time management skills ensure you stay efficient while keeping the bigger picture and company deadlines in focus.
• Ability to work under pressure.
• Strong communication and interpersonal skills.
• Customer-first attitude with a proactive mindset.
• Professional, reliable, and adaptable to changing priorities.

Key Responsibilities

• Analyse business and IT workflows to identify automation opportunities.
• Design, build, and maintain automation within ConnectWise, Intune, Datto RMM, and other ITSM/ticketing platforms.
• Design and maintain RMM automations that apply safe, auditable changes triggered by health alerts, telemetry, or ticket states (create/assign, run remediation, verify, rollback if needed).
• Build and maintain API integrations across ConnectWise Manage, Datto RMM, Microsoft Intune/Graph, and procurement/mobility platforms, with proper authentication, retry, and monitoring patterns.
• Create workflows to streamline ticket triage, escalation, SLA management, reporting, and customer communications.
• Standardise and document automation processes for consistency across teams.
• Work with Operations and Sales to ensure workflows support end-to-end service delivery, from provisioning through to support.
• Develop dashboards and reports for workflow performance, customer satisfaction, and SLA compliance.
• Ensure automations are secure, compliant, and aligned with industry standards (ITIL, ISO27001, Telstra requirements).
• Champion automation across the business, identifying new opportunities for efficiency and scale.

Qualifications & Experience

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• Relevant certifications in ITSM, automation, or scripting highly regarded.
• Experience in a similar role (Automation Engineer, Systems Engineer, or ITSM Specialist).
• Strong knowledge of ticketing/ITSM systems (ConnectWise required, ServiceNow/Jira/Zendesk a plus).
• Experience with automation and integration platforms (Microsoft Power Automate, n8n, Zapier, or equivalent).
• Experience with Microsoft 365 ecosystem and cloud services.
• Familiarity with ITIL processes and workflow governance.

Skills & Attribute

• Experience working with telecommunications/mobility services and device lifecycle automation.
• Knowledge of reporting and analytics for ticketing and operations.
• Exposure to RPA (Robotic Process Automation) platforms.
• A proactive, solutions-focused mindset with strong attention to detail.
• Ability to translate business needs into automation solutions.
• Strong PowerShell skills (modules, error handling, idempotency), REST APIs (Graph), and secure secret handling.
• Proficiency in API integrations and scripting.
• Understanding of Intune, Datto RMM, Workspace ONE, or other unified endpoint management solutions.
• Strong troubleshooting and analytical skills with a focus on continuous improvement.

Our Values

• Make it Happen: We're passionate about you – our customers, our people, our families, our business. It makes us happy when we provide you with a great experience, and we never want to let you down.
• Communicate with Purpose: We want to communicate with you, so you know what's going on – and we love to listen too
• Trust is a Must: You can rely on us as your "safe pair of hands". A trusted employer, a trusted partner, a trusted supplier
• Culture Counts: We want to create a great place to come to work. We want to have fun, be creative and bounce off each other. We celebrate our differences; our complimentary skills and we value friendship.
• Experience Matters: We value the reputation of our business and our team. We value the knowledge of the solutions we sell, because we've done it many times before.

One Solution actively encourages applications from individuals of all genders and backgrounds, recognising that a diverse team contributes to innovation and success.

We work hard to ensure equality extends to creating an environment where everyone feels valued and empowered to reach their full potential. At One Solution, we don't just solve problems, we build relationships. If you want to find more about us visit our website at

If you're passionate about technology and driven to deliver exceptional service, we'd love to hear from you.

Please submit your application through SEEK with a pdf copy of your CV.