Recovery Admin Officer

About Us
Capricorn Mutual, a non-profit mutual established to provide Capricorn Members with a competitive alternative to insurance, is seeking a Recovery Administration Officer. Capricorn Mutual operates solely for the benefit of its members and offers significant benefits and savings.

Capricorn is one of Australia and New Zealand's largest and most dynamic member-owned organisations. Since 1974, we've been dedicated in supporting our Members with solutions that truly matter.

We have a strong foundation in the automotive and machinery aftermarket industry with over 30,000 highly engaged Members across Australia and New Zealand, from national franchises to your local family workshop. At Capricorn we work hard to ensure that Our People, Our Members and Preferred Suppliers are connected into the Capricorn Community.

Join us and be part of a team that's committed to driving success, innovation and making a difference, while having some fun along the way

Recovery Administration Officer
Make a meaningful impact while growing your career in financial services.

Are you detail-oriented, proactive, and passionate about delivering high-quality support? Join our dynamic Recoveries Team as a Recovery Administration Officer, where your skills will help drive accurate, timely, and compliant recovery processes.

What You'll Be Doing
As a key member of the team, you'll manage a portfolio of recovery claims and provide essential administrative support. Your work will help ensure smooth operations, strong stakeholder relationships, and successful outcomes across the recoveries function.

What You'll Bring

• Clear and confident communication skills – written and verbal.
• Sharp attention to detail and strong organisational abilities.
• Discretion and professionalism when handling sensitive information.
• Initiative and independence – you're comfortable working with minimal supervision.
• A customer-first mindset when engaging with internal and external stakeholders.

Your Experience

• Previous experience in a similar role within banking, finance, or insurance.
• Solid background in administration within a financial services environment.

Qualifications

• Certificate III in Financial Services or Certificate IV in General Insurance (preferred but not essential).

Join our community
Joining our community is about more than just a job, so here's what's in it for you:

• Work flexibility – We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.
• Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.
• Paid parental leave – during life's most important times, we support parents' leave (for both parents) and their transition back to work.
• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more
• Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started

Sound like you'd be a good fit?
If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website