Senior Analyst, Service Transformation

Overview:

• Full-time
• Fixed Term position until 18th December 2026
• Salary HEW 8 $116,551 - $131, % Superannuation
• Based at the Melbourne CBD campus, and hybrid ways of working

At RMIT, we're reshaping how students and staff experience our services. As part of our Timetabling Transformation Project, we are seeking a Senior Analyst with the drive and expertise to turn complex service challenges into streamlined, effective solutions.

About the Role

Sitting within the Enabling Services Reform team of the Operations Portfolio, you will lead business process improvement activities that directly impact timetabling and broader service delivery. This is not a traditional analyst role — it's a unique opportunity to design future-state processes, reduce pain points, and create long-term efficiencies that enhance the student and staff experience.

Key responsibilities include:

• Leading end-to-end process mapping to identify opportunities for service optimisation.
• Driving improvements in timetabling processes, ensuring systems and workflows support RMIT's scale and dual-sector context.
• Embedding continuous improvement methodologies and using data to measure and demonstrate benefits.
• Partnering with stakeholders across the University to deliver changes that are practical, sustainable, and aligned with RMIT's strategy.

About You

You are a collaborative and forward-thinking professional with experience in:

• Process improvement and service transformation, preferably in the higher education sector.
• Understanding of timetabling challenges in large or dual-sector institutions.
• Translating complexity into clear, actionable solutions that deliver measurable impact.
• Building strong stakeholder relationships and communicating effectively across diverse groups.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The Operations Portfolio enables an integrated, enterprise-wide delivery for the best practice student and staff experience. The Portfolio incorporates the following business units: Enterprise Projects and Business Performance (EPBP), Communications, Experience, Human Resources, Information and Technology Services (ITS), Office of the Chief Operating Officer, Procurement and Property Services Group (PSG).

Enabling Services Reform (ESR supports the effective and efficient execution of RMIT's strategy through Strategy to Execution. Facilitating the creation, governance and delivery of RMIT's strategy roadmaps through our Annual Operating Plan; and Service Connect – Embedding and continuous improvement across our Service Connect platforms, including Workday and Service Now.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Caitlin Crowley via email

PD - HEW8 - Senior Analyst, Service Transformation

Please note, if you are viewing this advert from an external site, please click 'apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.

Applications Close:

10 Sept pm

RMIT is an equal opportunity employer committed tobeinga child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via

or visit our Careers page for more contact information -

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