Coordinator - Customer Experience

2 weeks ago

Northam, Australia Shire of Gingin Full time $93,500 per year
Join Our Growing Team

Permanent full-time, Annual Salary Up To $93,500.59

We're seeking a dynamic Coordinator – Customer Experience to lead our customer service and engagement functions. In this role, you'll manage the Shire's customer service team, oversee complaint resolution, and drive initiatives that build trust, strengthen community connections, and enhance ratepayer satisfaction.

If you're passionate about delivering exceptional service and shaping a positive customer experience, this is your chance to make a meaningful impact on a growing community.

What We Can Offer You

  • Annual cash salary up to $93,500.59 plus superannuation up to 15%.
  • 9-day fortnight is possible and 19-day month is possible (full-time)
  • 22 days annual leave.
  • Supportive team environment and professional development.

To Apply

Applicants may view the Position Description on the Employment page of the Shire's website   Written applications may be emailed to  or submitted via the Shire's website.A police clearance and medical check will be required later in the process.

Your application must include the following 3 documents:

  1. Covering letteroutlining your interest in the position.
  2. Current CV / Resumé (please ensure referees are current).
  3. Response to the Selection Criteria- see page 2 of the Position Description and in a separate document outline your ability to meet each of the requirements of the role (maximum of 3 pages).

Applications close 4.00pm, Friday 26 September 2025.

Eligibility

  1. Australian citizenship, permanent residency, or legal working rights is an essential requirement for applicants to be considered for permanent positions at the Shire of Gingin.
  2. Late or incomplete applications will not be considered.
  3. Canvassing of Elected Members during the recruitment process will disqualify your application.
  4. The Shire of Gingin is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The Shire encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities, and genders to apply for this position.
  5. All employees and prospective employees of the Shire of Gingin are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

Enquiries

  • Genesia Koorasingh, Human Resources Manager –
  • Rachael Wright, Executive Manager Corporate Services –
  • Karina Leonhardt, Manager Corporate Services –

Note for recruiters and employment agencies - we respectfully ask not to contact us regarding this job posting as unsolicited resumes or recruitment services will not be responded to or accepted.

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