Case Coordinator

**ABOUT THE COMPANY**

Fresh Start is a not-for-profit organisation concentrating on detoxing, developing a drug-free lifestyle, and providing rehabilitation services. Their unique and comprehensive drug and alcohol treatment approach has helped over 14,000 people and their families out of the vicious cycle of addiction.

**ABOUT THE ROLE**

Fresh Start is actively seeking a passionate, enthusiastic, and purpose-driven team player willing to make a meaningful difference in the lives of others on their journey to recovery. As a full-time Case coordinator, this role will primarily be reporting to and working closely with the Residential Rehabilitation Manager.

You will play a pivotal role in the case coordination of the recovery program, ensuring high-quality residential care is provided and empowering individuals to overcome the challenges of addictions.

**The key responsibilities include**:

- Conduct the intake and assessment process, onboarding new clients to the program.
- Collaborate closely with Fresh Start’s team members across all the facilities (Housing and Residential managers and Allied Health teams) to ensure seamless program delivery.
- Keep a vigilant eye on the client's physical, emotional, and spiritual well-being, recording and addressing concerns promptly.
- Support the Case Management team and stay updated with each client's case records within a case management module.
- Actively contribute and facilitate the client’s end-to-end recovery journey.
- Work closely with the Residential Rehabilitation Manager in areas such as recruitment, induction, and staff rostering.
- Respond empathetically to clients and families, answering any queries and addressing concerns.
- Willingness to engage in diverse organisational initiatives to foster growth and development.
- **The above is not an exhaustive list of duties. You will be expected to perform different tasks to meet the organisation’s overall objectives.**_

**ABOUT YOU**

**Ideal Skills**
- **Have**:_
- Tertiary educational qualification in community services or other relevant areas.
- Similar experience working either in Mental Health or Recovery Centres.
- An understanding and non-judgemental attitude towards people with drug use and mental health problems, including those from diverse cultural backgrounds and the Aboriginal community.
- Well-developed interpersonal communication skills, flexible, and a committed team player.
- Excellent verbal and written communication skills.
- Demonstrated problem-solving skills and an ability to respond appropriately to emergencies.
- Valid Australian Driver’s license.
- Senior First Aid Certificate or willing to obtain it.
- Willingness to support Fresh Start’s Christian approach and programmes.
- **Ability to**:_
- Communicate efficiently with other people within the organisation and community.
- Work both independently and as a part of a team while being proactive and showing initiative.
- Portray positive behaviours, emotional maturity, positive coping skills and resilience.
- Active membership in a church.

**BENEFITS & HIGHLIGHTS**
- Join a purpose-driven organisation - a fantastic opportunity to do something worthwhile for the community.
- Generous Salary Sacrifice/Packaging (*Minimum tax benefit equating to $6,500).
- On-site, free parking is available.
- Enthusiastic & supportive team.

**HOW TO APPLY**

If this opportunity is of interest to you - **APPLY NOW**. Attach a CV outlining your experience and qualifications. In addition, please send us a **one-page cover letter** explaining why you are the right fit for this role.

**CONTACT DETAILS**

Pay: $35.00 - $37.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- What's your expected hourly rate?
- Are you willing to undergo a pre-employment medical check?
- How many years of experience do you have as a Case Coordinator?
- Are you fully vaccinated against Covid-19?
- How much notice are you required to give your current employer?
- Do you have previous experiences working in Mental Health or Recovery centres?

Work Authorisation:

- Australia (required)

Work Location: In person