Medical Receptionist

Join Our Team as a Medical Receptionist / Telehealth Administrator at Clinic 66 /Clinic 66 Online – Chatswood

Are you an experienced medical receptionist looking for a dynamic and meaningful role? Do you want to make a real difference in an underserved area of healthcare? At Clinic 66 and Clinic 66 Online, we believe that everyone deserves access to compassionate, stigma-free medical care, and as our receptionist, you will be the first point of contact for patients seeking vital services in sexual and reproductive health.

About Us

Clinic 66 is a progressive and patient-focused medical practice dedicated to providing high-quality telehealth and in-person services. Our work includes, but is not limited to, contraception, pregnancy care, sexual health, and abortion services. Our mission is to create a safe, confidential, supportive, and respectful environment where patients feel heard and cared for. By joining our team, you will play a crucial role in ensuring that individuals receive the medical support they need without fear or judgment.

About the Role

We are seeking a warm, professional, and highly organised Medical Receptionist who will be both the welcoming face of our clinic and a key support for our virtual services. This role involves working a mixed roster, including occasional Saturdays. You will be a vital part of our team, helping to create a smooth and seamless experience for patients, many of whom may be facing sensitive and personal healthcare challenges.

Key Responsibilities

Be the first point of contact for patients, offering kindness, discretion, and reassurance.

Handle patient enquiries via phone, email, and online platforms with sensitivity and confidentiality

Manage patient appointments efficiently using our practice management software.

Process patient billing and payments, including HotDoc payments and TYRO EFTPOS transactions.

Coordinate correspondence via email, fax, and mail, ensuring timely communication.

Organise and prepare surgical patient files and appointment confirmations.

Maintain confidentiality and uphold high standards of patient care.

Liaise with healthcare professionals, patients, and families with sensitivity and discretion.

Assist the Practice Manager with administrative support and clinic operations.

Participate in ongoing professional development and team activities.

What We're Looking For

Essential:

Previous experience in a medical or surgical practice.

Strong interpersonal and communication skills, with an empathetic and non-judgmental approach.

Ability to multitask and work effectively in a fast-paced environment.

High level of accuracy in data entry and administrative tasks.

Ability to work both independently and collaboratively as part of a team.

Strong IT and telehealth platform skills for the Administrative role (training will be provided).

Proficiency in using a keyboard and office software.

Ability to work onsite in a patient-facing role.

Reliable internet connection and private workspace at home.

Desirable:

Experience with Windows operating systems, HotDoc and Best Practice Software.

Familiarity with medical terminology.

Why Join Clinic 66?

Play a crucial role in a practice that provides compassionate, judgment-free healthcare to those who need it most.

Be part of a dedicated and professional team that values patient care above all else.

Opportunities for professional growth and ongoing development.

Competitive remuneration and a supportive work environment.

Convenient Chatswood location with easy transport access.

If you are an organised, compassionate, and proactive receptionist who is passionate about making a difference in patients' lives, we would love to hear from you

To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and availability.