Loan Finalisation and Recoveries Officer

• X2 Full Time Ongoing roles, 35 hours a week
• Location: Orange NSW
• Clerk Grade 5/6 – Salary from $99,938 to $110,271 p.a

Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive, reflecting the rich diversity of the communities we serve. We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers.

About the RoleAre you a proactive and detail-oriented professional with experience working in lending? The NSW Rural Assistance Authority (RAA) is looking for someone with strong attention to detail, excellent communication skills, and the ability to navigate complex loan processes efficiently.

In this role, you will:

• Prepare and review loan, variation, and security documents in line with policies and responsible lending standards.
• Liaise with applicants and financial institutions to ensure accurate documentation and smooth loan settlements.
• Provide advice on loan conditions, repayments, and variations, including resolving issues and escalations.
• Work collaboratively to manage arrears, deferrals, and repayment solutions while maintaining compliance and customer service excellence.

About You

You're someone who thrives in a structured, service-focused environment and is ready to take the next step in your career. You'll bring:

• Strong attention to detail and a methodical approach to managing documentation and processes.
• Confidence in communicating with applicants, financial institutions, and stakeholders.
• A willingness to learn and apply responsible lending standards and financial assistance policies.
• The ability to manage competing priorities while maintaining accuracy and professionalism.
• A collaborative mindset and resilience when working with clients in challenging circumstances.

This role is ideal for someone with experience in customer service, administration, or lending who's ready to deepen their expertise in loan finalisation and recoveries.

Applying is easy

If this sounds like an opportunity that aligns with your skills, experience and career goals, we'd love to hear from you.

Submit your current resume/CV and a Cover Letter (max. 2 pages) outlining your relevant skills and experience, and why you're our ideal candidate.

If you'd like to know more about the role, please click here to view the Role Description - Clerk 5-6 - Loan Finalisation Recoveries Officer -

For a confidential discussion about this opportunity, please contact please contact Erin Jarick

Applications close: Wednesday 22 October at 11:55pm AEST

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to or contact the hiring manager listed above for a confidential discussion.

What to expect next

Once you submit your application, you'll receive an email confirmation. After the advertisement closes, all applications will be reviewed by the hiring manager and selection panel. If shortlisted, you may be invited to an interview—this could be in person, over the phone, or via video. You may also be asked to complete role-related tasks, such as a written assessment, skills test, or psychometric assessment. Reference checks will be conducted for candidates progressing to the final stages.

The successful applicant may also be required to undergo a police check, health assessment, and other relevant checks as part of the recruitment process.