Customer Experience Consultant

4 days ago

Tullamarine Victoria Australia Karmo Pty Full time $60,000 - $85,000 per year

Are you passionate about helping people find the perfect car, hassle-free?

At Karmo, we make car ownership simple, flexible and stress-free through our vehicle subscription service. We're on the lookout for a Customer Experience Consultant who's passionate about helping customers find the right car and enjoy every step of their Karmo journey.

What You'll Be Doing

  • Guide customers to the best vehicle subscription for their needs.
  • Deliver outstanding service that drives loyalty and repeat business.
  • Work collaboratively with the team to meet customer and business goals.
  • Support customers throughout their lifecycle from onboarding to renewals and returns.
  • Collaborate with operations, sales and delivery teams to ensure a seamless experience.
  • Handle customer feedback and resolve issues quickly and professionally.

What You'll Bring

  • Automotive experience in a Dealership or Rental space is desired but not essential.
  • A current, valid Australian Driver's Licence is a must.
  • Passion for people and problem-solving.
  • Strong communication skills and attention to detail.
  • A positive attitude and drive to grow with an expanding business.

What's In It For You

  • OTE (On Target Earnings) up to $85k++ per annum
  • Tullamarine, Victoria
  • Monday to Friday On-Site – enjoy your weekends
  • Paid Parental Leave
  • Friends and Family Subscription Discount
  • Be part of a growing, forward-thinking business in the automotive space

About The Company

Karmo is Australia's largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs, offering a smarter alternative to traditional car ownership. At Karmo, we're more than a business, we're a team of forward-thinking individuals shaping the future of mobility. We foster a collaborative, inclusive work culture where ideas are valued, growth is supported, and innovation thrives.

How To Apply

If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.

*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*

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