Customer Onboarding and Experience Manager

24 hours ago

Australia Mews Full time $80,000 - $120,000 per year

We're looking for a Customer Onboarding and Experience Manager (COXM) to help new Mews customers start strong and stay successful. You'll guide hotels and smaller groups through the onboarding journey, from first login to go-live, ensuring every customer feels confident, supported, and ready to thrive on Mews.

This is a hands-on, customer-facing role that blends onboarding, training, and relationship management. You'll be the trusted advisor helping customers adopt Mews products, optimize performance, and unlock value across their operations. Beyond onboarding, you'll use scalable engagement tools and automation to drive long-term adoption, retention, and revenue growth across your portfolio.

If you're customer-obsessed, tech-curious, and thrive in fast-moving environments, this role is for you.

Your mission, should you choose to accept it
Lead customers through the full onboarding process, ensuring a smooth transition onto MewsDeliver engaging, high-quality product training that builds confidence and long-term successSupport customers via video, chat, and email to educate, motivate, and solve challengesConsult with hotels on best practices to maximize efficiency, guest experience, and revenue growthUse data, automation, and Gainsight playbooks to identify opportunities for product adoption and upsellApply the Discover → Engage → Adopt methodology to drive measurable outcomes across your portfolioPartner with CX, Support, and Product teams to act as a trusted internal advocate for your customersContinuously improve onboarding and engagement processes, helping customers achieve faster time-to-value You'll be a great fit if you bring a few of the below with you
2–5 years' experience in SaaS or hospitality, ideally in onboarding, training, or customer successStrong communication skills with experience in customer-facing and cross-functional rolesAbility to prioritize tasks and manage multiple onboarding projects in parallelAnalytical and creative problem-solver who thrives in dynamic environmentsConfident in grasping both technical and business concepts, with strong consultative skillsExperience using tools like Gainsight, Salesforce, Confluence, and SlackFluent in English (additional languages are a plus)Passionate about hospitality tech, customer success, and delivering exceptional experiences

  • Customer Onboarding and Experience Manager

    2 weeks ago

    Australia Mews Full time $80,000 - $120,000 per year

    Can you help us change the world?It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.We're on the...

  • Manager, Customer Onboarding

    3 days ago

    Barangaroo NSW , Australia TPG Telecom Full time $120,000 - $180,000 per year

    Bring your 'you' to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We're better and bolder together.TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It's...

  • Customer Onboarding Manager

    1 day ago

    Barangaroo NSW , Australia TPG Telecom Full time $80,000 - $120,000 per year

    Bring your 'you' to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We're better and bolder together.TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It's...

  • Associate, Customer Onboarding Operations Specialist, Australia

    24 hours ago

    Australia DBS Full time $60,000 - $90,000 per year

    Job Purpose:The Customer Onboarding Operations Associate is responsible for supporting the seamless and efficient onboarding of new customers within DBS Australia Branch. This role involves meticulous data handling, document verification, accurate data input into the core banking system, and ensuring compliance with bank policies and regulatory requirements...

  • Associate, Customer Onboarding Operations Specialist, DBS Australia

    1 week ago

    Australia DBS Bank Full time $60,000 - $80,000 per year

    Job Purpose: The Customer Onboarding Operations Associate is responsible for supporting the seamless and efficient onboarding of new customers within DBS Australia Branch. This role involves meticulous data handling, document verification, accurate data input into the core banking system, and ensuring compliance with bank policies and regulatory requirements...

  • Training and Onboarding Manager Hybrid

    3 days ago

    Southport QLD, Australia G'day Group Full time $90,000 - $120,000 per year

    About UsBe a part of the team revolutionizing Australian tourism G'day Group, a leader in regional travel experiences, is looking for innovative thinkers to support Bookeasy, a vital business within the G'day Group, through our Support Office and tech teams. We're not just building software; we're building the future of travel for over 300 locations. If...

  • Welcome Consultant- SA

    3 days ago

    Adelaide, South Australia , Australia My Plan Manager Full time $60,000 - $90,000 per year

    About usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's easy to navigate. And that's where My Plan Manager comes inAs a financial intermediary operating in the NDIS ecosystem, we un-complicate the NDIS for participants by...

  • Customer Implementation Manager

    23 hours ago

    Australia Mindbody Full time $80,000 - $120,000 per year

    The Role You'll PlayAs a Customer Implementation Manager, you'll guide new Mindbody customers through a smooth and strategic onboarding experience. You'll act as a project lead, technical consultant, and trusted advisor, setting clients up for long-term success by designing workflows that match their goals and configuring their software for real-world...

  • Onboarding Coordinator

    24 hours ago

    Fitzroy, Victoria , Australia Australian Volunteers International Full time $89,000 - $99,000 per year

    Onboarding Coordinator, Australian Volunteers International 12 months fixed term contract, Full-time role based in AVI Head Office in Fitzroy Flexible Working ArrangementsTotal Remuneration Package between $89,000 to $99,000 commensurate with experience. Company overviewThere is an exciting opportunity to join the Australian Volunteers Program as a...

  • Customer Experience Consultant

    1 day ago

    Brompton, South Australia , Australia Karmo Pty Full time $60,000 - $85,000 per year

    Are you passionate about helping people find the perfect car, hassle-free?At Karmo, we make car ownership simple, flexible and stress-free through our vehicle subscription service. We're on the lookout for a Customer Experience Consultant who's passionate about helping customers find the right car and enjoy every step of their Karmo journey. What You'll Be...