Performance Support Consultant

About the Role

As a part of Workskil Australia's Performance Support Team you will be a source of knowledge and guidance on the contractual requirements of our programs. You will be able to respond to queries regarding questions from internal stakeholders through quick research and understanding of legislation, contracts and systems, both over the phone, remote access and through emails. You will also be able to liaise with external stakeholders, including funding Departments, clients and members of the public regarding complaints, questions and feedback.

This position is being offered on a Full Time and ongoing basis based in WA however site is negotiable.

You'll also experience the work/life balance that comes with working a 9 day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice. This challenging role will be a well sought after opportunity so we encourage you to submit your application at your earliest convenience.

What we're looking for someone with:

• Excellent attention to detail and time management skills;
• High level of verbal and written communication skills including a proven ability to write, review and update policy and procedures;
• Strong comprehension skills to interpret and apply contract, guideline, policy and procedure advice to others;
• Strong interpersonal skills and ability to motivate and support staff to perform at a high standard;
• Solid excel skills with the ability to interpret and report on data; and
• High level of administrative skills including ability to type a minimum of 30wpm.
• Certificate IV in Employment Services or equivalent demonstrated experience.

About Us

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive and innovative environment for you to thrive.

We work hard every day to:

• Work with our customers to secure great long-term job opportunities.
• Meet the labour needs of business and industry through quality recruitment services at no cost.
• Assist businesses with diversifying their workforce.
• Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
• Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

Remuneration

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

About your Application

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a PDF or Word document. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.