Senior Account Manager

Summary
At OMG, we are proud to be Australia's largest independent digital marketing agency, helping over 1,000 businesses thrive since our establishment in 2012. With a team of 200+ certified Growth Gurus, we specialise in SEO, PPC, and social advertising, delivering data-driven strategies that transform online presences. Our commitment to research and development ensures we stay at the forefront of the industry, earning us recognition as Australia's best-rated and most revered marketing agency.

We thrive on collaboration and a growth mindset, focusing not just on technology but on actionable results that drive success for our clients. We take pride in our ability to deliver exceptional outcomes, consistently reinforcing our reputation as Australia's first-choice agency for digital marketing solutions.

We are looking for an experienced
Senior Account Manager
to join our account management team in Sydney.

The Perks

• Ongoing career development and training programs
• Salary packaging benefits
• Pet-friendly and vibrant office atmosphere
• Barista-style coffee and engaging social events
• Recognition through service awards

As a Senior Account Manager, you will be responsible for:

• Lead communication for clients and provide customer service within your assigned portfolio
• Develop and grow relationships with all client stakeholders.
• Maintain client satisfaction via service levels and anticipate customer needs.
• On-board new clients, and present company documentation for client onboarding and reporting.
• Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
• Identify and pursue profitable growth opportunities in existing client portfolios.
• Work with SEO & PPC teams to ensure cutting-edge SEO strategies & complimenting campaigns across other search, PPC & social channels.
• Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
• Responsible for ongoing training education to stay up to date with changes and developments in the industry.
• Champion company Values, Purpose and Vision internally and externally.

Requirements:

• Experience in Account Management, Client Services/Client Management in the digital marketing space
• Agency experience preferred
• Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds.
• Relationship builder who can quickly build rapport with all types of people
• Ability to understand and overcome challenges with your clients
• Solutions and outcomes focused
• Excited about working in an always changing and evolving industry
• Can effectively manage multiple projects and work with various teams in a fast paced environment
• Attention to detail
• Have a positive and can-do attitude.

Benefits
Our Commitment to You

• We believe that happy employees create a thriving culture. Our focus on employee development and well-being is paramount. Our diverse team represents a wide range of backgrounds, ensuring an inclusive workplace.
• Join us in shaping the future of marketing excellence. Elevate your career and make a real impact within our award-winning agency.
• OMG is an equal opportunity employer committed to diversity and inclusion.

More on our Unique Culture
At OMG, we blend the benefits of being the largest independent agency in Australia with a close-knit, family-like atmosphere. Despite our rapid growth and extensive reach, we prioritise maintaining a culture where everyone feels valued and connected.

• Positive Atmosphere: We believe that a smile goes a long way. Our vibrant office is filled with energy and positivity, making it a place where people love to come to work. Regular team events and social gatherings enhance our sense of community and camaraderie.
• Supportive Environment: Our team is characterised by a spirit of collaboration; everyone is always willing to lend a hand or share insights. This supportive dynamic fosters creativity and innovation, allowing ideas to flourish.
• Growth Mindset: While we're proud of our accomplishments, we're also committed to continuous learning. Our culture encourages personal and professional development, allowing team members to thrive and advance in their careers

Join us to experience a workplace that feels like family, where your contributions are celebrated, and every day is filled with opportunities to learn, grow, and succeed together.