Information Services Support Officer

About Us

Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia's most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we're evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an environment that's big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. And the sheer variety of Novita's offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

About You

You're a proactive IT professional with strong technical and customer service skills. You're confident troubleshooting issues, managing assets, and contributing to continuous improvement, with a keen eye for detail and a collaborative mindset.

About the Role

As the Information Services Support Officer, you'll deliver high-quality frontline technical support and contribute to the smooth operation of IT systems across the organisation. Your role will include duties such as:

• Provide frontline helpdesk support for hardware/software issues across desktops, mobile devices, printers, and telephony
• Manage network and application accounts, including creation, modification, and access configuration
• Track workload and queue via JIRA ticketing system
• Collaborate with internal and external IT personnel to resolve complex issues
• Document procedures and solutions to common technical problems
• Procure, install, and configure desktop hardware and software, maintaining accurate asset records

Knowledge, skills and experience

To be successful in this role, you'll bring a strong mix of technical expertise, problem-solving ability, and a commitment to excellent service. We're looking for someone with:

• Proven experience providing helpdesk support in an IT environment
• Strong knowledge of desktop hardware, software, and peripheral maintenance
• Familiarity with Microsoft Windows operating systems, Office applications, and email systems
• Basic knowledge of the maintenance requirements of Microsoft Windows operating systems, Virtual server environments, remote desktop
• Experience managing network accounts and directory access
• Ability to document procedures and troubleshoot common technical issues

Education and Qualifications

• Completion of an accredited course in Information Technology
• Tertiary qualifications in IT (desirable)
• Training in Microsoft operating systems and applications (desirable)
• Training in cloud-based enterprise solutions such as Office 365 and Azure AD
• A current SA Working with Children Check and NDIS Worker Check will be required before commencement

We're serious about safeguarding our clients. If you don't have a current NDIS Worker Check and SA Working with Children Check, we'll let you know how to obtain these prior to starting work with us.

Why join Novita?

At Novita, you'll be supported to grow your skills, explore new technologies, and work in a collaborative environment where your contributions truly matter.

• Gain hands-on experience in desktop support and helpdesk services
• Explore a wide range of technologies without being tied to a single product or system
• Work in a relaxed, supportive environment with no micromanagement
• Learn from experienced colleagues and access guidance and training when needed
• Grow your skills with opportunities to take on varied tasks and projects

You'll also enjoy a range of other benefits:

• Total salary package includes base salary, annual leave loading and 12% superannuation
• Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay by approximately $5,000
• Further maximise your take home pay with additional salary packaging benefits including mean and entertainment expenses, accommodation and venue hire, private novated leasing and additional superannuation contributions

Apply Now

For a confidential conversation before applying, contact Tom Need on

As this position is vacant, we are looking to undertake interviews as applications are submitted. So, don't delay if you are wanting to join our team

Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.

Potentially successful candidates will be required to complete background checks prior to confirmation of employment.

Work at a place that supports you to achieve your best so you can support others to achieve theirs.

Achieve your amazing at Novita.