Outcome Lead

3 days ago

Croydon South, Australia Melba Support Services Full time

**_Melba opens a world of opportunities for people to live a fabulous life._**

**Our Story**

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

**About the Role**

As an Outcomes Lead in Home and Living, you will play a pivotal role in mentoring and guiding a team of Disability Support Workers to deliver high-quality, person-centered outcomes for the people we support. Your responsibilities include:

- Understanding, developing, and refining individual programs of support in line with a person’s NDIS goals
- Developing links to a person’s community that offer them greater opportunity for inclusion and the development of valued social roles
- Onboarding, supporting, supervising, and developing of assigned team members
- Managing transport logistics during service delivery
- Collaborating on service quality monitoring, planning, analysis, and reporting
- Working with the Leadership team to ensure smooth rostering and system updates
- Collaborating with peers to maintain accurate person-supported information and documentation
- Reviewing and approving Carelink entries in line with payroll and billing requirements
- Delivering hands-on disability support work as required
- Student placement supervision as required

**About You**

We're looking for someone driven to make an impact to the lives of the people we support and a genuine passion for building capability and supporting their team.

**You will**:

- Be a natural influencer, modelling a positive attitude, professional conduct and unwavering commitment to quality outcomes and service delivery for staff, individuals with disability and the community.
- Possess a deep understanding of the NDIS, its funding, and systems.
- Have experience in leading and inspiring big teams
- Have prior support worker experience including demonstrated understanding and knowledge of the tasks of a disability support worker
- Be committed to service excellence, human rights, and zero tolerance to violence, abuse, neglect, and exploitation.

**Why Join Melba?**
- Plan your life around regular working hours each week
- Gain secure employment in a growing organisation and industry
- Access to Not For Profit Salary Packaging benefits
- Join a supportive and collaborative culture ready to support you and your growth
- Comprehensive training and support provided

**About Melba**

Melba are a well-established, values-based, not for profit organisation providing disability support services for more than 50 years. Our services include:

- Accommodation
- Participation & Learning
- Respite Care
- Employment, Volunteering and Skill Building.

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day. Our workplace culture is deeply rooted in respect, work-life balance and flexibility.

Melba is an equal opportunity employer.

We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

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