Couriers Please Business Intelligence Lead

Flip sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways.

We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions that we are proud of and our customers love to use.

We are made up of a bunch of curious technologists bringing a fresh perspective to modernising the logistics industry. We thrive on solving the hardest problems and this is reflected in our culture which encourages us to create, experiment and collaborate with our customers.

As an established, profitable and growing company we take our responsibilities to our customers seriously as we continue to build upon our data-driven platform to create a new ecosystem of integrated logistics.

NOTE: This is a Flip role with your area of focus being on the business intelligence, data analytics, and reporting needs of our sister company Couriers Please -

To lead and provide easy access to data and insights to help our business and our customers achieve operational excellence.

You will be working with customers, stakeholders, product and design teams ensuring cross functional cohesion and collaboration.

You are excited to imagine future strategic outcomes, and then turn that into action and results.

• Deliver data engineering and business intelligence  solutions for others to benefit from whilst focusing on security, quality, accuracy, and efficacy.
• Help to simplify existing implementations and improve overall data usability and stability.
• Work with customers and various internal business teams to continuously improve and add to existing reports and data services.

Deliver well crafted solutions that you are proud of and which others enjoy using.

• Work with domain experts to become one.
• Convert that expertise into reports, data visualisations and curated data sets.
• Work to help discover core business questions, and to then acquire, manage, store, and represent data sets that provide answers to those questions.

Focus on the customer and work together to deliver stable, reliable, and accurate data sets, reports, and visualisations.

Discover, build, and deliver solutions and consistently adhere to data engineering and business intelligence principles.

Motivation, curiosity, insight, engagement, determination.

• You have strong data engineering skills and competency in SQL, and one or more scripting languages.
• You have a pragmatic and efficient approach to data engineering and visualisation.
• You proactively seek domain specific knowledge and apply it to invent amazing solutions that make complex data sets easy to interact with.
• You are calm, flexible, diligent and can think big and deliver to the grand visions that you help to define.
• You love to be criticised and you view failure as an opportunity, but you are annoyed enough by it to fail in different ways going forward.
• You are respectful when you critique others, and are a respected mentor.

You will need a real commitment to working with customers and business partners to deliver well crafted solutions that you are proud of, which are a joy to inherit, maintain and extend.

This role requires excellent cross functional collaboration and project management skills and experience with a focus on helping to ensure the right outcomes at the right time are being delivered.

You are an experienced team builder and an excellent coach to individual contributors.

You will be helping to deliver and extend deep and meaningful reports and insights  within an interesting, complex, and highly unstructured domain - logistics and transportation. Your focus will be on team work and engineering excellence across the entire life cycle from idea to outcome.

You will also need to be able to guide decisions around data system and schema  design reasoning with an open mind, based on customer, engineering, and commercial considerations.

You will report to the Couriers Please GM of Transformation with collaboration and support from the Flip engineering teams and where possible with other technology teams across the FMH Group of companies.

You will be serving, supporting, and leading four direct reports.

You will work closely with other leaders across Couriers Please  to ensure the company mission, vision, culture, and strategy are effectively and consistently shared across your team.

You will work together across multiple departments and you will discover and unpack the needs, goals and frustrations of our customers in order to deliver high quality and valuable solutions and insights that we are proud of and they love to use.

You will find the conversations you have are underpinned by curiosity, domain knowledge and a satisfaction of learning with other growth mindset people.

Reports to the GM of Transformation with collaboration and support from the Flip engineering teams:

Flexible work arrangements.

$1,000 per annum to spend on professional development.

No agency canvassing.