Client Services Representative

5 days ago

Werribee VIC, Australia Greencross Vets Full time $60,000 - $80,000 per year

Company Description

Greencross Vet Hospital (GVH) is a leading multidisciplinary 24/7 teaching veterinary hospital, located at the University of Melbourne's Werribee campus. We are proud to deliver excellence in veterinary care, education, and innovation across General Practice, Specialty, and Emergency & Critical Care services.

Our hospital thrives on teamwork, compassion, and collaboration—providing a supportive environment where every team member plays a vital role in creating an outstanding experience for our clients and their pets.

Job Description

We are seeking friendly, organised, and proactive Client Services Representatives to join our dynamic front-of-house team. As the first point of contact for our clients, you will play an essential role in providing exceptional service and ensuring smooth communication between our clients and clinical teams.

This is a fantastic opportunity to work in a busy, diverse, and rewarding environment, supporting our clients as they navigate their pets' care journey across all hospital services—from routine appointments to complex specialist and emergency visits.

Key Responsibilities

  • Welcome clients and their pets, providing a warm and professional first impression.
  • Manage check-ins, appointments, and client communications with efficiency and empathy.
  • Support clinicians by coordinating workflows, managing bookings, and ensuring smooth administrative operations.
  • Communicate clearly and compassionately with clients—both in person and over the phone—keeping them informed about their pet's care.
  • Maintain accurate client and patient information using RxWorks and other hospital systems.
  • Assist clients as they navigate the hospital, helping to create a calm and supportive environment.
  • Collaborate with veterinarians, nurses, and students to ensure seamless service delivery.
  • Contribute to a positive, team-oriented culture where every client interaction reflects our hospital's values of care, respect, and excellence.

Additional Information

About You

  • Personable and Professional: You enjoy engaging with people and providing genuine, compassionate service.
  • Organised and Reliable: You're punctual, detail-oriented, and thrive in a busy environment.
  • Tech-Savvy: Confident in using computer systems, ideally with experience in RxWorks or similar veterinary software.
  • Strong Communicator: Excellent verbal and written communication skills, with the ability to stay calm and positive under pressure.
  • Team Player: You work collaboratively with colleagues across all hospital departments.
  • Flexible: Willing to work a variety of shifts, including weekends, evenings, and public holidays, as part of our 24/7 hospital operations.

What We Offer

  • A welcoming, supportive, and collaborative team environment.
  • Opportunities for career development and ongoing training.
  • Exposure to a wide variety of cases across General Practice, Specialist, and Emergency departments.
  • Competitive remuneration and flexible rostering options (full-time, part-time, or casual).
  • The chance to make a genuine difference in the lives of pets, their families, and our veterinary community.

How to Apply

If you are a motivated and compassionate individual who enjoys client interaction and wants to contribute to a high-performing veterinary hospital, we'd love to hear from you

Please send your resume and a cover letter outlining your experience and enthusiasm for this role to

Join us at Greencross Vet Hospital, where every day brings new opportunities to support our clients, work with an exceptional team, and make a meaningful impact in veterinary care.

  • Client Services Representative

    5 days ago

    Werribee, Victoria, Australia Greencross Vet Hospital Full time $60,000 - $80,000 per year

    Company DescriptionGreencross Vet Hospital (GVH) is a leading multidisciplinary 24/7 teaching veterinary hospital, located at the University of Melbourne's Werribee campus. We are proud to deliver excellence in veterinary care, education, and innovation across General Practice, Specialty, and Emergency & Critical Care services.Our hospital thrives on...

  • Client Services Representative

    1 week ago

    Highett VIC, Australia AEC + Specialty Care Moorabbin Full time $45,000 - $65,000 per year

    Company DescriptionClient Services Representatives | AEC + Specialty Care MoorabbinThis is an exciting opportunity to be part of the amazing team at our brand-new hospital in Moorabbin, which opened early February. We are seeking enthusiastic and friendly Client Services Representatives in Part Time roles to be part of a fast-paced environment and a...

  • Client Services Representative

    23 hours ago

    Lonsdale St, Dandenong VIC , Australia Veterinary Referral Hospital Full time $60,000 - $90,000 per year

    Job Description Are you passionate about pets and providing exceptional customer service?Veterinary Referral Hospital Dandenong is seeking a dedicated individual to join our team as a Client Services Representative in a Casual or Part-time position.As a Client Services Representative, you'll be the friendly face of our hospital, assisting pet owners and...

  • Field Service Technician

    6 days ago

    Melbourne - East Australia VIC Our client Full time $60,000 - $90,000 per year

    Our client is an Australian subsidiary of a global supplier of industrial equipment servicing a wide variety of industries and applications. The business is a "household name" within the manufacturing sector and leads the field in product ranges and technologies they work with.At this time we are seeking a trade-qualified Field Service Technician to...

  • Client Services Coordinator

    5 days ago

    Werribee, Australia Findex Full time

    We are looking for someone that loves variety, displays initiative and has a people centric approach to join our Werribee office as a Client Services Coordinator on a permanent part-time bias. At Findex, we believe in Dynamic working. This is our new way of thinking about an agile and flexible global workforce. It places trust in our team members to focus...

  • Client Service Officer

    5 days ago

    Werribee, Australia Demant Full time

    Who is Audika?- #LI-TF1#LI-ON#audika_Australia- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130...

  • Client Care Representative

    23 hours ago

    Deakin VIC, Australia Sonova Full time $60,000 - $80,000 per year

    Who we areIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced...

  • Field Service Technician

    6 days ago

    Melbourne - East Australia VIC Our client Full time $60,000 - $120,000 per year

    Our client is a high profile Australian manufacturer of specialised packaging machinery. The company is well respected in the industry and acknowledge for the quality of their machinery and their ability to adapt and customise their solutions to meet the client's individual requirementsAt this time we are looking for an experienced Technician to install,...

  • Field Service Technician

    6 days ago

    Melbourne - East Australia VIC Our client Full time $80,000 - $120,000 per year

    Our client is a local distributor for a major European manufacturer of high quality packaging line machinery and materials handling solutionsAt this time we are looking for an experienced Technician to install, trouble shoot and service a variety of equipment including process and packaging machines such as flowrappers, tray sealers, form fill and seal...

  • Senior Client Operations Representative

    19 hours ago

    Melbourne VIC, Australia Australian Unity Full time $80,000 - $120,000 per year

    Your New Role Looks Like This:At Australian Unity, we're committed to creating a positive impact for our clients, members, and communities. As part of our Wealth Platform team, you'll play a vital role in supporting clients and advisers whilst continuing to deliver exceptional service across our Life and Investment products.As a Senior Client Operations...