Consumer Service Manager

3 days ago

Macquarie Park New South Wales, Australia Edgewell Personal Care Full time $80,000 - $120,000 per year

Company intro

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

Let's Talk About You

We are looking for an experienced professional on fixed term contract to join Edgewell Personal Care – a global consumer goods business with a portfolio of over 25 brands (Schick, Banana Boat, Hawaiian Tropic, Bulldog Skincare, and Billie… just to name a few).

Now, Let's Get Down to Business.

Reporting to the Senior Marketing Manager, you will be responsible for overseeing the intake, management and resolution of all consumer cases across our total portfolio in Australia & New Zealand.

Here's a sample of what you'll get up to:

  • Oversee all aspects of consumer contact, including enquiries, feedback, and complaints, across a variety of channels (phone, email, social media, and our consumer CRM).
  • Make sure all responses are timely, accurate, and meet legal, regulatory, and company standards.
  • Manage product complaints and adverse event reporting with care and attention to detail.
  • Analyse consumer feedback to identify patterns, risks, or opportunities to enhance our products and services.
  • Keep your product knowledge fresh and up to date across all our brands, helping the team provide the best possible support.

Are You Ready to Show Us What You've Got?

While your experience is of course important, we're all about making useful things joyful, so we love when our prospective candidates are passionate about this too.

Here's what we are looking for:

  • 3-5 years' experience in consumer affairs, complaints management, or customer service leadership, ideally within the FMCG, cosmetics, or therapeutic goods sectors
  • Proven ability to manage adverse events, complex complaints, and high-risk consumer interactions
  • Excellent written and verbal communication skills, with the ability to handle sensitive issues with professionalism and empathy
  • Demonstrated ability to manage stakeholders and work cross-functionally
  • Proficiency in CRM systems and data analytics tools (e.g. Agent, Power BI)
  • Ability to manage multiple priorities in a fast-paced environment.

Desirable

  • Background in medical science, health, regulatory affairs or customer service
  • Experience in team leadership
  • Familiarity with cosmetic and TGA regulations

  • Consumer Affairs Lead

    1 week ago

    Macquarie Park, New South Wales, Australia Wilkinson Sword LTD Full time $104,000 - $160,000 per year

    DescriptionLet's Talk About YouYou're ambitious, but you want a career with purpose—we love that. You're up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues. You want to make your mark and let your personality shine.We are looking for an experienced Professional on fixed term contract to...

  • Account Manager, Surgical

    2 weeks ago

    Macquarie Park, New South Wales, Australia Alcon Full time $90,000 - $120,000 per year

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients...

  • Product Manager Linen Care

    2 weeks ago

    Macquarie Park, New South Wales, Australia Groupe SEB Full time $80,000 - $120,000 per year

    MAIN PURPOSE OF THE JOB:PORTFOLIO MANAGEMENT & NEW PRODUCT INTRODUCTIONMaintain expert knowledge of the Linen Care category and be the ambassador of this category in regard to consumers insights, competitors' products, functions and benefits.Work with strategic business units and the international market manager to propose new product launches and portfolio...

  • Consumer Insights Manager

    7 days ago

    South Melbourne, Victoria, Australia Mondelez International Full time $90,000 - $120,000 per year

    Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.Mondelēz International is a global leader within the snacking area with the purpose to empower people to snack right. Our mission is to lead the future of snacking around the world by offering the right snack for the right moment...

  • Bank Manager

    1 day ago

    Ballina, New South Wales, Australia Westpac Consumer and Business Bank Full time $90,000 - $120,000 per year

    Full-time, permanent opportunity at Westpac's Ballina branchBe supported to hone your leadership skills and inspire othersGet things happening for our customers – and your careerBe a part of our ambition to be our customers' #1 banking partner for lifeSignificant leadership role with a direct impact on the communityEmpower your team to empower your...

  • Technical Service Veterinarian

    1 week ago

    Macquarie Park, New South Wales, Australia MSD Australia & New Zealand Full time $80,000 - $120,000 per year

    Job DescriptionField Services VeterinarianPermanent full-time oOpportunity based in Sydney, NSWJoin an experienced and supportive team in a growing, expansive marketThe primary responsibility of the Field Services Veterinarian (FSV) is to support the sales team to drive sales and market share growth through the provision of first-class technical knowledge....

  • Building Services Manager

    2 weeks ago

    Macquarie Park, New South Wales, Australia The GPT Group Full time $90,000 - $120,000 per year

    Together, we can do great thingsWe shape leading experiences across office, retail, logistics and student accommodation.We're one of Australia's largest property groups, managing $35 billion worth of assets across the country.Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good....

  • Manager, Project Services

    1 week ago

    Macquarie Park, New South Wales, Australia ETHAN Full time $120,000 - $180,000 per year

    Job Type: Permanent - Full TimeLocation: Sydney - Macquarie Park (Head Office)Job Category: Information TechnologyOpen to Sydney or Melbourne locationWhen the rest of the world is headed left, Ethan goes right. We're more than an IT, telco, and cloud provider, we're disruptors and game-changers—we're the kids in the class always doodling, creating, and...

  • Customer Service Manager

    1 week ago

    Lidcombe, New South Wales, Australia MANITOU Group Full time $90,000 - $120,000 per year

    Position OverviewAs the Customer Service Manager, you will be responsible for driving after-sales service operations across Australia, New Zealand, New Caledonia, and French Polynesia. You will lead a dedicated service team, provide technical training and support, oversee warranty management, and ensure top-tier customer satisfaction. This role involves...

  • Senior Legal Counsel

    1 week ago

    Macquarie Park, New South Wales, Australia Metcash Full time $180,000 - $250,000 per year

    Joining the Metcash FamilyAt Metcash, you're part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.Being part of something bigger means you're part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of...