Phone Repair Service Coordinator

6 days ago

Eagle Farm, Queensland, Australia Renewable Mobile Group Full time $60,000 - $65,000 per year

Phone Repair Service Coordinator

The Role

We are currently seeking a detail-oriented and highly organised individual to join our team as a Mobile Device Repair Claims coordinator. In this role, you will play a crucial part in assessing and processing repair warranty & service claims.

These service claims relate to damaged devices which need to be repaired either through our in-house mail in service or through third party repair stores within our network.

About Renewable Care

Renewable Care is a device repair and warranty business and is part of the Renewable Mobile group of companies which was created by a team of passionate professionals who wanted to make a sustainable environmental difference, in an industry where e-waste is a common practice.

Tasks & Responsibilities

The role will include the following:

  • Coordinating mail in repairs with customers in AU & NZ
  • Coordinating third party repairs for customers located around AU & NZ
  • Customer service tasks through ticketing systems, email and other relevant platforms
  • Working alongside our in-house technicians to administrate and quote on repair jobs
  • Provide technical support to customer service agents in relation to current service claims
  • Quality Control of repaired and replacement devices.

Your Skillset

You will be ideal for this role if you have these qualities:

  • High level of attention to detail
  • Strong administrative skills
  • Extremely organized
  • Great customer service skills
  • Technical minded
  • Savvy with computer work
  • Phone Industry experience very highly regarded
  • Ability to adapt quickly to ongoing role development.
  • Exceptional problem-solving and analytical skills,

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Application Question(s):

  • Do you have any past experience in either the electronics repair industry or insurance claims industry?
  • How long is the notice period you would need to give to leave your current role?

Work Authorisation:

  • Australia (Required)

Work Location: In person

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