Customer Service Consultant

4 days ago

Eagle Farm, Queensland, Australia Tunstall Healthcare Group Full time $60,000 - $80,000 per year

About Us
As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What There Is

  • That feel-good feeling to help people who need it
  • Great training and onboarding to the team
  • Amazing and supportive leaders
  • Secure a full-time role that is worked during business hours
  • Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)

Responsibilities

  • Be a primary point of contact (via phone and email) for product and service enquiries
  • Ascertain the nature of client requests and address them accordingly
  • Process installations of new medical alarm units and devices that are connected to our Emergency Response Centre
  • Respond to new and current client telephone calls and online enquiries
  • Provide first-level fault support and troubleshooting to clients experiencing alarm issues
  • Recommend the most suitable products, explaining how they work to existing and new clients
  • Update the client database to ensure that information is correct
  • Data entry

The successful candidate

  • Engaging 'people person' with the ability to demonstrate empathy and patience
  • Proven experience in customer service or sales
  • Excellent resilience and listening skills
  • Ability to think on your feet and make decisions
  • Computer-literate with the ability to pick up new systems quickly
  • Superb phone manner and attention to detail with written communications
  • Have a positive, team-player mindset

Diversity & Inclusion
We're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall, you'll find a place where you're valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they're unique. No one else is them, and we think that's special. Come and join our mission and be part of our team, our One Tunstall team. We encourage Aboriginal and Torres Strait Islander people to apply.

To be successful, candidates must have the appropriate work eligibility rights and are required to complete a
*Police check, NDIS Check
and
Blue Card (Working with Children)
, which can be organised and paid for by us.***

  • Customer Service Advisor

    5 hours ago

    Eagle Farm, Queensland, Australia MCT Group Full time $60,000 - $90,000 per year

    Automotive Customer Service AdvisorAbout the BusinessEZ Prestige is part of the MCT Group, operating within the motor industry. EZ Prestige is one of Brisbane's largest workshops and is committed to providing top-notch automotive servicing and repairs.About the roleWe're looking for an experienced and energetic Automotive Customer Service Advisor to join our...

  • Customer Service Officer

    6 hours ago

    Eagle Farm, Queensland, Australia APA Group Full time $60,000 - $80,000 per year

    The OpportunityAt APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.We have an exciting opportunity available for a Customer Service Officer to join the Networks team...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia BlueScope Full time $60,000 - $80,000 per year

    Job DescriptionBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Customer Service Officer

    6 hours ago

    Eagle Farm, Queensland, Australia Help Enterprises Limited Full time $60,000 - $75,000 per year

    About Us:Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we've created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it's employment, learning, living arrangements, community...

  • Customer Service Officer

    4 hours ago

    Eagle Farm, Queensland, Australia Help Enterprises Full time $60,000 - $80,000 per year

    About UsHelp is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we've created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it's employment, learning, living arrangements, community...

  • Customer Service Officer

    4 days ago

    Eagle Farm, Queensland, Australia Optimum Consulting Group Full time $45,000 - $60,000 per year

    The OpportunityOur client is well established organisation that has a great work culture and is a fantastic place to build a career. They are currently seeking motivated customer service focused staff with good administrative skills to join their team.Duties:Your daily work may change and can include any of the following tasks and responsibilities:Making...

  • Customer Service Officer

    4 days ago

    Eagle Farm, Queensland, Australia Optimum Consulting Full time $70,000 per year

    Desirable Eagle Farm LocationFree Parking On Site$65,000 + SuperannuationThe OpportunityOur client is well established organisation that has a great work culture and is a fantastic place to build a career. They are currently seeking motivated customer service focused staff with good administrative skills to join their team.DutiesYour daily work may change...

  • Customer Service Advisor

    6 days ago

    Eagle Farm, Queensland, Australia IntoWork Full time $45,000 - $65,000 per year

    About UsIntoWork Australia is a leading national provider of Employment, Skills, Education, and Support services that promote economic and social participation. With over 2,600 staff across more than 200 locations, we deliver tailored pathways for individuals and workforce solutions for employers. Our vision—'Vibrant Futures'—drives everything we do for...

  • Customer Service Executive

    1 week ago

    Eagle Farm, Queensland, Australia Carbiz Full time $27 - $28

    $27-$28 p/h + Super + APR + Bonus IncentivesPart-time & Full-time opportunities availableCollaborative team culture and surrounded by like-minded individualsLooking to kickstart your career, earn great money, and gain real-world experience? Whether you're fresh out of school or juggling uni, this is the perfect opportunity to get your foot in the door with...

  • Customer Service/ Track Assistant

    8 hours ago

    Eagle Farm, Queensland, Australia Slideways - Go Karting Australia Full time $45,000 - $60,000 per year

    Do you thrive in fast-paced environments? Love the thrill of motorsport? Slideways – Go Karting Australia is looking for an energetic and reliableTrack Marshal to join our team at Eagle Farm, Queensland.As a Track Marshal, you'll be at the heart of the action—keeping our races safe, our track running smoothly, and our customers smiling. This is your...