Receptionist

1 week ago

Gold Coast, Queensland, Australia Juvenaire Pty Ltd Full time $45,000 - $65,000 per year

Due to a internal promotion, we are currently seeking a motivated individual to join our administration team as a Receptionist on a 12 month maternity leave contract.

The successful applicant will work alongside our fantastic team of Claims Administrators to provide support across all aspects of Administration within the company.

This role offers an excellent entry point into the organisation, with the potential to become permanent if the opportunity arises.

About Juvenaire

Based in Stapylton on the Northern Gold Coast, Juvenaire is one of Queensland's largest independent disaster recovery, restoration, and cleaning management companies. We are passionate about what we do and take pride in supporting people in their time of need. Working closely with insurance companies and builders, we deliver high-quality service with care and professionalism.

The Role

As the first point of contact at Juvenaire, you will deliver exceptional service to our customers and contractors over the phone. You will also be providing support as required to our very fast paced claims team and general administration support to all departments within Juvenaire.

The role is available for an immediate start with the 12 months contract starting at the time of employment.

Key responsibilities will include:

  • Answering and direct incoming calls
  • Directing phone enquiries to relevant team members
  • Monitoring all emails in the claims inbox
  • Creating jobs in our internal management system
  • Monitor and maintain requirements through insurance/contractor portals while meeting relevant KPI's
  • Providing support (when required) to the claims team including scheduling, submitting reports and lodging work requests
  • Provide general administration support for all departments of the company
  • Develop an understanding of the business and its processes within all aspects of the company, and how you can support the business as a whole.
  • Completing Customer Surveys
  • Data entry
  • Ad-hoc duties as required

To be successful in this role, you will need:

  • To maintain Juvenaire's high standard in verbal and written communication skills
  • Be highly motivated with a keen sense to learn
  • Overall positive attitude towards work and helping others
  • High attention to detail
  • Initiative
  • Ability to work in a face paced environment
  • Intermediate to advanced Word & Excel skills
  • Ideally we would like someone with 1-2 years administration experience, however training is provided.

If you would like to become a part of our fantastic team, please apply and include a cover letter along with your resume.

If you have any queries in regards to the role or the company please email

Please note, only suitable candidates will be contacted.

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