CRM and Campaign Specialist

• Make a difference to young people by joining a leading and well-recognised national mental health organisation
• Help grow the reach, understanding and impact of vital headspace services for young people
• Full time permanent position in a hybrid environment based in Melbourne

Who is headspace National Youth Mental Health Foundation?

headspace is the leading youth mental health organisation in Australia. Each year, headspace helps thousands of young people, and their family and friends, access vital support online, over the phone, in schools and through our headspace centres in more than 170 communities across Australia. To learn more about headspace and the services we offer, visit

About the role

Reporting to the Corporate Partnerships and Fundraising Manager, this exciting new role combines technical CRM expertise with marketing and fundraising and plays a key part in enhancing the effectiveness of headspace's CRM, critical for the next phase of growth for the organisation.

Initially this role's primary focus will be supporting the fundraising team (specifically contributing to the implementation of a new fundraising CRM), and over time will expand to support CRM and campaign capability across the broader marketing function, contributing to whole-of-organisation growth.

The role works closely with the Fundraising and Digital Marketing teams to deliver tailored, data-led engagement and reporting and with the Digital and Technology Services team for technical aspects.

What you'll do

• Act as the primary CRM contact for the Corporate Partnerships and Fundraising team and contribute to the discovery, testing and implementation of a new fundraising CRM.
• Maintain supporter and donor data as well as develop and manage segmentation, tagging and supporting journey workflows.
• Create and execute campaign communications in partnership with digital marketing, communications and fundraising teams.
• Build and maintain CRM dashboards, track and report on campaign performance, analyse supporter behaviour and provide insights to inform campaign design.
• Work closely and maintain strong relationships with the headspace Digital and Technology Services, Brand and Marketing, Services Marketing, IT, Participation and volunteering teams.

Who we're looking for

• 3+ years' experience in a similar role.
• Demonstrated experience using and managing CRM systems in a fundraising, marketing, or supporter engagement environment.
• Experience with copywriting, designing and deploying EDMs using a CRM platform to engage and retain supporters.
• Proven experience extracting and interpreting data, data segmentation, supporter journey mapping and campaign audience targeting.
• Excellent attention to detail, a high level of accuracy, ability to manage competing deadlines and deliver high-quality work under pressure.
• Strong interpersonal and stakeholder engagement skills, with the ability to communicate technical concepts to non-technical colleagues.
• A willingness and ability to learn new digital tools, adapt to platform changes and support others in using CRM systems effectively.
• A strong commitment to headspace's mission, values, and youth mental health.

What's on offer

• The opportunity to make a difference to the lives of young people across Australia.
• Excellent salary packaging up to the maximum amount ($15,900) - For more information on salary packaging, please refer to:
• Hybrid work environment where you can work from home and in the Melbourne CBD office.
• Professional development opportunities.
• A focus on wellbeing and a commitment to diversity.
• Additional leave over the Christmas/New Year period.

How to apply

• Click on 'Apply Now' to view the position description, and to complete your application.
• Your application must include a resume and cover letter telling us why you are the best candidate for the role considering the Key Responsibilities found in the position description.
• Applications close: 11:30pm, Monday 8 September 2025

To be eligible for this position you must

• Have the right to live and work in Australia.
• Hold a current Working with Children Check (WWCC) in your home State / Territory.
• Satisfactorily undergo a headspace Police Check.

headspace is committed to workforce diversity and to creating an inclusive workplace where all employees are valued, celebrated, and can contribute meaningfully. We encourage applications from people with lived experience of diversity to enhance the depth of skill and insight within our workforce. Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.

headspace is committed to being a child safe and child friendly organisation that recognises, respects, and promotes the rights of children, young and vulnerable people.

headspace will provide reasonable personalisation for all candidates to participate equitably in the recruitment process. Please advise us should you require assistance.