Administration Support Officer

2 weeks ago

Mackay, Queensland, Australia Gryphon Psychology Full time $60,000 - $80,000 per year

If you are an empathetic person who can provide a positive and professional phone service, manage large volumes of calls, meet and greet clients face to face while managing day to day administration tasks within a busy practise, then this is your role.

Gryphon Psychology is a leading provider of psychological services within the mining, resources and industry workforces in Australia. Our company values of excellence, agility, collaboration, integrity and accountability drive us to achieve meaningful outcomes for our clients.

Gryphon Psychology are currently recruiting for an exceptional, dynamic and dedicated administration support person in our Mackay office. The role is full time hours, Monday to Friday. You will work directly within a dynamic team of admin & clinical staff servicing Mackay, you will also be working as part of a wider administrative team who are based in Brisbane, Rockhampton, Moranbah and Newcastle.

Intermittent travel may be required (no more than quarterly) for induction, professional development and team building purposes.

Duties:

  • Answering and managing incoming calls

  • Directing queries to the appropriate person/location including escalating any urgent requests

  • Scheduling client appointment bookings

  • Gathering and inputting the appropriate information required in client booking system, ensuring accuracy at all times

  • Setting up telephone/video counselling meeting invitations and ensuring clients are provided the appropriate information prior to appointments

  • Managing email/web/app requests for service

  • In collaboration with the wider admin team, manage clinician diaries across multiple locations and offices

  • Provide customer service to clients accessing in person support in the Mackay office

  • Provide administrative support to the clinical team.

  • General administrative duties

Essential requirements:

  • At least 2 years experience working as a receptionist/administrator (within a medical/allied health practice preferred)

  • Exceptional communication skills with an ability to positively and empathetically interact with clients

  • Computer literate with excellent data entry skills

  • Experience working with Microsoft Office 365 and Zoom video platform.

  • A professional and mature attitude and ability to adhere to strict confidentiality and privacy requirements.

  • Exceptional organisational and work coordination skills

  • Ability to work autonomously and as part of a team.

  • Highly motivated and flexible in their work attitude.

Along with a current resume, please provide a brief cover letter highlighting the reasons why you'd be a great fit for the Gryphon team.

Applications close on 26th of June 2025

WEBSITE:

Gryphon Psychology is an equal opportunity employer.

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