Consumer Operations Coordinator

About the Collingwood Football Club

Collingwood Football Club (CFC) was founded in 1892.

Local residents, community and business leaders and politicians all hoped that having their own football club could help bring a measure of pride to a downtrodden suburb.

In 2025, CFC is one of the great icons of Australian sport. Our history spans 130 years, 16 premierships and more finals appearances than any other club. Most importantly, Collingwood has grown from being a football club to a sports club with a commitment to our community.

Collingwood is not made by a President, a Captain, a Coach or a CEO. It's not just any one player, employee, supporter or fan, Collingwood is made by many.

The opportunity

Reporting to the Consumer Operations Manager, the Consumer Operations Coordinator
will work in a team environment to support with the delivery of all consumer operations across AFL and AFLW teams.

This role will focus on day-to-day ticketing operations of the Club, data-related operational tasks and opportunities to innovate for the 112,000 and growing Collingwood members.

Key responsibilities include:

Ticketing Operations & Stadium Inventory Management

• Assist the Consumer Operations Manager, in conjunction with Collingwood Business units and vendors others to ensure highest attendance is achieved
• Managing all internal ticketing requests for staff, advocacy groups, board, executive, corporate partners and community requests in conjunction with internal stakeholders
• Assist in providing ticketing and inventory data analysis and working to ensure that data across the business is consolidated and used to inform decision making
• Help coordinate internally and externally, AFL & AFLW on sales and comply with AFL and stadium regulations
• Manage the set-up and week-to-week testing of mobile ticketing
• Ensure contact data gathered through all customer interactions with the Club is added to the AFL membership databases and subsequently communicated to

Renewal & Fulfilment Operations

• Manage weekly card and fulfilment files and all operations in conjunction with external vendors such as well as internally.
• Assist with all yearly membership renewal operations, in conjunction with external vendors such as well as internally.
• Manage weekly fulfilment errors and lodgement reports as provided by the Mail house

Internal Communications

• Assist with Archtics training sessions and on-going daily support to the membership team
• Responsible for sending internal communications for Staff Ticketing operations
• Assist the Consumer Operations Manager with updating Membership Department around key communications re: on-sales, key dates and timings etc.

Other

• Produce reports as requested by the Head of Consumer or Consumer Operations Manager
• Assisting with escalated problem solving and issue resolution for Members
• Assisting, where required, any Collingwood event
• Assist with strategic planning as required
• Any other duties as directed by the Consumer Operations Manager

About you

To be successful as the Consumer Operations Coordinator, you will have:

• 1-2 years experience in a Consumer Operations role (or similar)
• Proficient in the Microsoft Suite (Excel)
• Great communication and time management skills
• Excellent organisational and time management skills
• High level attention to detail
• Strong rapport and relationship building skills
• Ability to work as a team player in a fast-paced environment
• Archtics experience desirable

Football Club's are fast-paced environments but you will engrain yourself into the Collingwood culture, remain agile, adaptable, and consistently champion our Company values of 
DO BETTER, SIDE BY SIDE, A NEST FOR ALL and FLY HIGHER.

What we offer

As a valued staff member of our Sporting Club you will be a part of a fun, inclusive and flexible work environment:

• Access to state of art High Performance Gym Facility
• Access to Professional Development and Learning Development Courses
• Access to tickets to all AFL and AFLW matches
• Access to exclusive partner offers, the likes of Nike, Emirates, AIA Vitality, La Trobe, CUB Economy, Business Class with Emirates, Sonos and TaylorMade
• Opportunities to support with Collingwood community outreach and volunteer programs (Magpie Nest Cafe)
• Behind the scenes access to Match-Day, including the ability to support in on-ground activations

To Apply

If you are interested in this position, please send through your CV and cover letter that addresses why you are interested in working with the Collingwood Football Club, how your skills/experience would qualify for the position, and how you would contribute to the culture of the organisation.

Please send this application to
 
Applications close COB Friday 17 October 2025
 (however, we may close this earlier if we receive a large volume of applications).

Please keep reading…

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box.

So if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

We believe in being a Nest For All – we champion respect, diversity and inclusion to make our Club a safe and welcoming place for all. The Collingwood Football Club is an equal opportunity employer and encourages applications from suitably qualified and diverse candidates. We provide a welcoming, safe and flexible approach to work and provide an environment that benefits from and enables the best from everyone.

As an organization we are committed to protecting children and young people from harm. It is essential that anyone involved with the Collingwood Football Club understands their responsibility in relation to child safety. Our organization requires all applicants to obtain a 'Working with Children Check' prior to appointment.

To learn more about working at Collingwood Football Club and our values, please visit