
Sales Representative
18 hours ago
Field-Based Sales & Estimating
· Engage with clients to understand their needs & provide product recommendations.
· Represent Solatube professionally, maintaining high standards of customer service.
· Conduct on-site assessments of residential & commercial properties to evaluate installation feasibility.
· Measure & document site conditions to inform accurate quotations.
Office-Based Quotation & Sales Support
· Support the sales pipeline by managing inbound leads & coordinating with installers.
· Liaise with clients via phone, email & CRM to follow up on quotes & convert leads.
· Prepare & submit quotations based on site assessments & client specifications.
· Assist in preparing proposals for builders, roofers & commercial clients.
Customer Relationship Management
· Maintain accurate records of client interactions, site visits & quotation outcomes.
· Provide product information, pricing & technical support as needed.
· Resolve customer queries & concerns promptly & professionally.
Sales Administration
· Track & report sales performance, e.g. lead conversion rates.
· Ad-hoc administrative support as required by fellow team members.
· Ensure compliance with procedures, safety standards & reporting requirements.
· Collaborate with the Office Manager to refine sales processes & improve efficiency.
Competencies & Skills
- Valid driver's licence for travelling to site visits.
- Willing & able to climb into roof cavities & onto rooftops.
- Professional phone manner with a customer-first mindset.
- Strong interpersonal & communication skills (oral & written).
- Strong organisational skills with the ability to prioritise & focus.
- Proficient in Microsoft Office with CRM/database experience desirable.
- Experience in home improvement, building, or skylight industry essential
- Team-oriented with the ability to build relationships internally & externally.
- Demonstrated ability to manage client relationships & convert leads into sales.
- Previous experience in sales estimating, quoting, or field-based customer service.
Work Environment
- Combined field & office role with regular travel for site assessments & office work.
- Use of company vehicle or reimbursement for travel expenses as per policy.
- Tools & training provided to support accurate quoting & client engagement.
Key Performance Indicators (KPIs)
· Site assessments completed per week.
· Customer satisfaction ratings & feedback.
· Lead conversion rate from quotation to sale.
· Response time to client enquiries & follow-ups.
· Accuracy & timeliness of quotations submitted.
· Compliance with safety & reporting procedures.
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