Senior Patient Administrator

2 weeks ago

Melbourne, Victoria, Australia South Yarra Dermatology Full time $32,000 - $40,000 per year
Senior Patient Administrator – Join Our Team

We are seeking a skilled and efficient senior patient administrator to join our team at our newly established South Yarra based Dermatology Practice. This role requires someone who can multitask effectively, operate efficiently in a fast-paced environment, and work collaboratively while also taking direction well. As a key member of our practice, you will help deliver exceptional patient service and provide essential support to our clinical staff in a patient-centered setting.

Key Responsibilities:
  • Warmly greet and assist patients, ensuring a seamless experience from arrival to departure.
  • Manage appointment scheduling, confirmations, and follow-ups with efficiency and accuracy.
  • Handle patient enquiries via phone, email, and in person with professionalism and care.
  • Process patient registrations, referrals, medical records, and billing transactions.
  • Work collaboratively with clinical staff and management to ensure smooth operations.
  • Maintain a well-presented reception and waiting area.
  • Ensure confidentiality and compliance with healthcare regulations.
  • Perform general administrative duties such as scanning, mail handling, and report follow-ups.
Requirements:
  • Previous experience as a medical receptionist or patient administrator, minimum 2 years.
  • Ability to multitask and operate efficiently in a busy environment.
  • Strong communication skills and a patient-focused approach.
  • Professional personal presentation.
  • Ability to work collaboratively within a team while also taking direction well.
  • Familiarity with medical terminology and billing procedures (Private, Medicare, and Health Fund billings).
  • Commitment to continuous learning and professional development.
  • High attention to detail and ability to follow through on tasks.
  • A positive, empathetic approach when interacting with patients and colleagues.
  • Full Australian working rights with no restrictions on maximum hours.
Hours:
  • Hours arranged between 08:00 and 17:30 Monday to Friday - no weekends
  • 2 shifts per week, with capacity to pick up additional ad hoc shifts.
  • Casual or permanent part time available.
How to Apply:

  • Submit an up to date CV, along with a cover letter outlining why you are interested in the role. Please include:

  • Your shift availability.

  • Any upcoming annual leave dates.
  • Your potential start date.
What We Offer:
  • Salary commensurate with experience ranging between the award rate ($32-$40).
  • Flexible rostering.
  • A supportive and professional team environment.
  • Access to cutting-edge technology and advanced dermatological treatments.

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