Patient Navigator

Company description:

Peter MacCallum Cancer Centre

Job description:

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

Patient Navigator - Haematology

• Ongoing, Full-time opportunity
• 80 hours per fortnight with monthly ADOs
• $66,768.00 to $73,811.92 AUD p.a. (Grade 2: HS2 - HS21)

About the role

Clinical Haematology are looking for a passionate and dedicated individual to apply for the role of Patient Navigator. This position reports to the Clinical Haematology Patient Navigator Team Leader and is responsible for providing administrative support to the lymphoma stream clinicians and assisting patient with navigating through the hospital system. Patient Navigators provide a single point of contact for community dwellings patients and their carer's and are the liaison between patients and their clinical team.

Key responsibilities include:

• Scheduling sequencing appointments
• Resolving queries
• Importing results to support patient flow

About you

The ideal candidate will meet the following essential requirements:

• Have or working towards a relevant Certificate/Diploma in accordance with the Australian Quality Training Framework or several years' work experience in an administration setting
• Strong customer service skills, able to communicate effectively and respectfully with patients and staff
• Demonstrated skills in the use of IT systems, preferably in a health care setting
• Competent in use of the Microsoft Office Suite

They also meet the following desireable requirements:

• Experience providing direct line supervision to a small to medium sized team or experience in a specific technical activity
• Experience developing and implementing standard operating procedures (SOP)
• Experience participating in quality improvement projects
• Experience using patient administration systems, in particular iPM.

The role suits candidates with previous administration experience and excellent customer service and computer skills. Previous experience in a healthcare setting is considered advantageous.

Our benefits

We offer a range of benefits which support our people both personally and professionally, including:

• Up to $11,660 in salary packaging to increase your take home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks annual leave, 17.5% leave loading, purchased leave options & monthly ADOs

Inclusion and belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us

If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check and may include vaccination requirements. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.

Hiring Manager: Emma Fraser

Email:

Applications Close: 11:59 Tuesday 30th September 2025

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

• Peter Mac offer a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.